Synthesia incident

Video Generation Performance Issues

Minor Resolved View vendor source →

Synthesia experienced a minor incident on December 22, 2024 affecting Video generation, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2024, 04:15 PM UTC
Resolved
Dec 22, 2024, 06:06 PM UTC
Duration
1h 51m
Detected by Pingoru
Dec 22, 2024, 04:15 PM UTC

Affected components

Video generation

Update timeline

  1. investigating Dec 22, 2024, 05:06 PM UTC

    We're currently aware of performance issues impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

  2. investigating Dec 22, 2024, 05:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 22, 2024, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 22, 2024, 06:06 PM UTC

    This issue impacting video generation has now been resolved.