Synthesia experienced a major incident on January 22, 2025 affecting Video generation, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Video generation
Update timeline
- investigating Jan 22, 2025, 05:07 PM UTC
We're currently aware an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- identified Jan 22, 2025, 05:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2025, 05:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2025, 06:06 PM UTC
This incident has been resolved.