Synthesia experienced a major incident on February 5, 2025 affecting Video Sharing, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Video Sharing
Update timeline
- identified Feb 05, 2025, 03:22 PM UTC
We are currently aware of an issue where videos shared via the share page will not appear. Our engineering team have identified the issue and are implementing a fix.
- identified Feb 05, 2025, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 05, 2025, 03:40 PM UTC
A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.
- resolved Feb 05, 2025, 03:53 PM UTC
This issue has been resolved.