Synthesia experienced a minor incident on February 13, 2025 affecting Video generation, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Video generation
Update timeline
- investigating Feb 13, 2025, 11:09 AM UTC
We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- identified Feb 13, 2025, 11:31 AM UTC
Our engineering team has identified the issue and are working to reduce the impact caused. We are implementing a fix and will update when confirmed to be resolved.
- monitoring Feb 13, 2025, 11:53 AM UTC
We have implemented a fix and are monitoring the results.
- resolved Feb 13, 2025, 12:44 PM UTC
This issue has now been resolved. Thank you for your patience!