Synthesia experienced a minor incident on April 14, 2025 affecting Video generation, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Video generation
Update timeline
- investigating Apr 14, 2025, 02:21 PM UTC
We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.
- investigating Apr 14, 2025, 03:23 PM UTC
Our Engineering teams have now implemented a fix, and the issue has been resolved.
- resolved Apr 14, 2025, 03:24 PM UTC
This incident has been resolved.