Switchio incident

Unplanned Outage of UTA Fleet Card Management System

Resolved after 3 hours 29 minutes, affecting UTA Fleet Card Management System, on September 8, 2026.

postmortem Sep 09, 2026, 02:22 AM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 00:52 to 01:37.

Started
Sep 08, 2026, 10:52 PM UTC
Resolved
Sep 09, 2026, 02:22 AM UTC
Duration
3h 29m
Detected by Pingoru
Sep 08, 2026, 10:52 PM UTC

Affected components

UTA Fleet Card Management System

Update timeline

  1. investigating Sep 08, 2026, 10:52 PM UTC

    We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-965590

  2. monitoring Sep 09, 2026, 12:20 AM UTC

    We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

  3. postmortem Sep 09, 2026, 02:22 AM UTC

    Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 00:52 to 01:37.

  4. resolved Sep 09, 2026, 02:22 AM UTC

    We are pleased to confirm that the system outage was fully mitigated.

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