SurePrep incident

Engagement Manager - Error Message - UK and US

Notice Resolved View vendor source →

SurePrep experienced a notice incident on June 2, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 12:32 AM UTC
Resolved
May 31, 2026, 04:00 AM UTC
Duration
—
Detected by Pingoru
Jun 02, 2026, 12:32 AM UTC

Update timeline

  1. resolved Jun 02, 2026, 12:32 AM UTC

    There was an outage of Engagement Manager that effected all firms on Sunday, May 31 from 12:00 AM until 5:30 PM ET. The outage also effected the UK region from 5/31/2026 until 6/1/2026 2:30PM GMT. In most cases, you would have seen a blank screen after the login screen, with a generic red banner that says, “Server error occurred.” The issue was resolved by installing updated certificates for specific servers.