Resolved after 25 minutes, affecting SurePrep FileRoom and SurePrep SPbinder and 1 more, on October 22, 2026.
Our metrics and internal testing continue to indicate the ability to login to SurePrep remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- identified Oct 22, 2026, 08:41 AM UTC
We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.
- identified Oct 22, 2026, 08:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 22, 2026, 09:07 AM UTC
Our metrics and internal testing continue to indicate the ability to login to SurePrep remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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