Is SurePrep down?
Last checked 22m agoNo incidents right now.
SurePrep is operational right now. Last checked 22m ago; the most recent incident resolved 2d ago.
Real-time SurePrep status, recent outages, and incident history — pulled directly from SurePrep's official status page at https://taxprofessionals-status.hostedtax.thomsonreuters.com/ every 5 minutes. Pingoru tracks 34 SurePrep services and has captured 36 incidents in the last 90 days (99.84% uptime). Get email, Slack, Discord, or webhook alerts the moment SurePrep reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Onvio Firm Management
Timeline · 5 updates
- investigating · Aug 28, 2026, 01:16 PM UTC
We have determined the issue causing customers to be unable to login to Onvio. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.
- investigating · Aug 28, 2026, 02:10 PM UTC
The login issues affecting Onvio have been resolved. Customers may experience intermittent server errors while navigating the application, which we are actively investigating with the highest priority. We will provide another update as soon as we have more information.
- monitoring · Aug 28, 2026, 04:02 PM UTC
We are aware of a brief disruption in the ability to login and navigate. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- monitoring · Aug 28, 2026, 04:08 PM UTC
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- resolved · Aug 28, 2026, 08:23 PM UTC
Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Latest: Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue…
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- Engagement ManagerGuided Assurance
Timeline · 2 updates
- investigating · Aug 18, 2026, 01:28 PM UTC
A Server error may occur when signing into Engagement Manager. Our Development teams have been notified and are currently working on the issue. Thank you for your patience while this issue is resolved.
- resolved · Aug 18, 2026, 01:59 PM UTC
Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Latest: Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated wit…
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- Core - Tax, Audit & AccountingReady to AdviseReady to Review
Timeline · 2 updates
- investigating · Jul 01, 2026, 04:08 PM UTC
CoCounsel Tax, Audit & Accounting Development teams have identified intermittent errors and slowness when accessing or using CoCounsel. There is not a current ETA for a resolution however CoCounsel Development teams are currently working to resolve these intermittent issues.
- resolved · Jul 01, 2026, 05:31 PM UTC
CoCounsel Development teams were able to resolve the slowness and/or errors that were intermittently occurring in CoCounsel. If issues persist, please contact Support for additional troubleshooting. Thank you for your patience.
Latest: CoCounsel Development teams were able to resolve the slowness and/or errors that were intermittently occurring in CoCounsel. If issues persist, please contact Support for additiona…
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- Started Aug 28, 2026, 01:16 PM UTC · Resolved Aug 28, 2026, 08:23 PM UTC · 7h 6m
- Engagement Manager Server Error ResolvedStarted Aug 18, 2026, 01:28 PM UTC · Resolved Aug 18, 2026, 01:59 PM UTC · 31m
- Started Jul 01, 2026, 04:08 PM UTC · Resolved Jul 01, 2026, 05:31 PM UTC · 1h 23m