SurePrep incident
CS Connect (Electronic Filing) - US - Delayed Acknowledgements
SurePrep is currently experiencing a notice incident affecting CS Connect/Electronic Filing, which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 02:03 PM UTC
Based on our internal monitoring, we have determined we are experiencing connectivity issues with the IRS Modernized e-file system, which may delay IRS acknowledgements. You can continue submitting e-files, and each submission will be timestamped when we receive it. We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.
- investigating Sep 30, 2026, 01:51 PM UTC
We are continuing to work with the IRS to investigate connectivity issues with the IRS Modernized e-file system following IRS maintenance to its e-file system on Sunday, which may delay IRS e-file transmissions and acknowledgements. You can continue submitting e-files and electronically filed returns that are due are considered timely filed if submitted by 11:59 P.M. local time on the day of the deadline. Taxing agencies use the date and time of when the e-file was transmitted to Thomson Reuters and we received it, as the timestamp to determine if it was timely filed. We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.