SurePrep incident

SafeSend Service Disruption – Error Uploading Documents

Notice Ongoing View vendor source →

SurePrep is currently experiencing a notice incident affecting SafeSend Returns, which began 3h ago. The vendor's full update timeline is below.

Started
Oct 14, 2026, 11:00 PM UTC
Resolved
Ongoing
Duration
● 2h 43m
Detected by Pingoru
Oct 14, 2026, 11:00 PM UTC

Affected components

SafeSend Returns

Update timeline

  1. monitoring Oct 14, 2026, 11:00 PM UTC

    We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.