Superloop incident

NSW - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on May 23, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
May 23, 2026, 12:51 AM UTC
Resolved
May 28, 2026, 10:45 PM UTC
Duration
5d 21h
Detected by Pingoru
May 23, 2026, 12:51 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating May 23, 2026, 12:51 AM UTC

    We are currently investigating degraded performance in areas of New South Wales.

  2. identified May 23, 2026, 01:02 AM UTC

    We have identified the cause and are working with upstream providers to reduce impact.

  3. monitoring May 23, 2026, 01:22 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. identified May 23, 2026, 01:53 AM UTC

    We are continuing to work on a fix for this incident.

  5. resolved May 28, 2026, 10:45 PM UTC

    This incident has been resolved.