Superloop Outage History

Superloop major outage View live status →

Superloop had 379 outages in the last 2 years totaling 4708h 12m of downtime — averaging 16 incidents per month.

There were 379 Superloop outages since February 23, 2026 totaling 4708h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Minor June 21, 2026

8 Gillingham St, Woolloongabba, QLD 4102 - Degraded Performance

Detected by Pingoru
Jun 21, 2026, 03:58 AM UTC
Resolved
Aug 07, 2026, 06:43 PM UTC
Duration
47d 14h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 21, 2026, 03:58 AM UTC

    Network Operations is currently investigating a Degraded Performance at 8 Gillingham St, Woolloongabba, QLD 4102

  2. identified Jun 23, 2026, 10:51 PM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice June 20, 2026

170 Kessels Rd, Nathan, QLD - Degraded Performance

Detected by Pingoru
Jun 20, 2026, 08:52 PM UTC
Resolved
Jun 21, 2026, 01:34 AM UTC
Duration
4h 42m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 20, 2026, 08:52 PM UTC

    Network Operations is currently investigating a Degraded Performance at 170 Kessels Rd, Nathan, QLD.

  2. resolved Jun 21, 2026, 01:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 19, 2026

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea- Degraded Performance

Detected by Pingoru
Jun 19, 2026, 06:02 AM UTC
Resolved
Jun 19, 2026, 12:35 PM UTC
Duration
6h 33m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 19, 2026, 06:02 AM UTC

    Network Operations is currently investigating a Degraded Performance at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. monitoring Jun 19, 2026, 06:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 19, 2026, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

45 Dooring St Dickson, ACT 2602 - SC Outage

Detected by Pingoru
Jun 18, 2026, 11:02 AM UTC
Resolved
Jun 19, 2026, 01:51 AM UTC
Duration
14h 49m
Affected: Australia & New Zealand (ACT Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 18, 2026, 11:02 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 45 Dooring St Dickson, ACT 2602

  2. identified Jun 18, 2026, 11:02 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  3. monitoring Jun 18, 2026, 11:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 19, 2026, 01:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

949 Dandenong Rd, Malvern East, Victoria 3145, Australia - Degraded Performance

Detected by Pingoru
Jun 18, 2026, 03:05 AM UTC
Resolved
Jul 01, 2026, 02:20 PM UTC
Duration
13d 11h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 18, 2026, 03:05 AM UTC

    Network Operations is currently investigating a Degraded Performance at 949 Dandenong Rd, Malvern East, Victoria 3145, Australia.

  2. identified Jun 18, 2026, 01:42 PM UTC

    We are continuing to work on a fix for this incident.

  3. identified Jun 24, 2026, 01:48 AM UTC

    A technician is being dispatched to site/A technician has arrived onsite.

  4. monitoring Jun 24, 2026, 05:39 AM UTC

    We have implemented a fix for the incident at 949 Dandenong Rd, Malvern East, Victoria 3145, Australia and are currently monitoring the result to ensure that the issue has been effectively resolved. We will provide further updates as necessary.

Read the full incident report →

Notice June 16, 2026

Mana Island, Nadroga-Navosa, Western, Fiji - SC Outage

Detected by Pingoru
Jun 16, 2026, 01:24 PM UTC
Resolved
Jun 16, 2026, 05:06 PM UTC
Duration
3h 42m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 16, 2026, 01:24 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Mana Island, Nadroga-Navosa, Western, Fiji

  2. monitoring Jun 16, 2026, 01:38 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 16, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026

1 Beerburrum St, Dicky Beach QLD 4551, Australia - Degraded Performance - Degraded Performance

Detected by Pingoru
Jun 15, 2026, 05:54 PM UTC
Resolved
Jul 03, 2026, 12:19 AM UTC
Duration
17d 6h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 15, 2026, 05:54 PM UTC

    Network Operations is currently investigating a Degraded Performance at 1 Beerburrum St, Dicky Beach QLD 4551, Australia - Degraded Performance

  2. monitoring Jun 15, 2026, 08:55 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice June 14, 2026

1 William Parker Place, Buderim QLD 4556 - SC Outage

Detected by Pingoru
Jun 14, 2026, 01:03 PM UTC
Resolved
Jun 14, 2026, 05:39 PM UTC
Duration
4h 35m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 14, 2026, 01:03 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 1 William Parker Place, Buderim QLD 4556

  2. identified Jun 14, 2026, 01:26 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 14, 2026, 02:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 14, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 14, 2026

3550 Main Beach Parade, Main Beach, QLD, 4217 - Partial Outage

Detected by Pingoru
Jun 14, 2026, 04:28 AM UTC
Resolved
Jun 14, 2026, 04:48 PM UTC
Duration
12h 20m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
  1. investigating Jun 14, 2026, 04:28 AM UTC

    Network Operations is currently investigating a Partial Outage at 3550 Main Beach Parade, Main Beach, QLD, 4217

  2. monitoring Jun 14, 2026, 11:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 14, 2026, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 13, 2026

420 Joondalup Dr, Joondalup WA 6027 - SC Outage

Detected by Pingoru
Jun 13, 2026, 05:42 PM UTC
Resolved
Jun 13, 2026, 10:17 PM UTC
Duration
4h 34m
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 13, 2026, 05:42 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 420 Joondalup Dr, Joondalup WA 6027.

  2. resolved Jun 13, 2026, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026

31 Sportsmans Parade, Bokarina QLD 4575 - SC Outage

Detected by Pingoru
Jun 12, 2026, 10:34 PM UTC
Resolved
Jun 13, 2026, 09:54 PM UTC
Duration
23h 20m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 12, 2026, 10:34 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 31 Sportsmans Parade, Bokarina QLD 4575

  2. monitoring Jun 12, 2026, 11:44 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 13, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

550-590 Lygon Street, Carlton VIC 3053 - Degraded Performance

Detected by Pingoru
Jun 11, 2026, 03:37 AM UTC
Resolved
Jun 11, 2026, 08:23 PM UTC
Duration
16h 46m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Jun 11, 2026, 03:37 AM UTC

    Network Operations is currently investigating a Degraded Performance at 550-590 Lygon Street, Carlton VIC 3053

  2. monitoring Jun 11, 2026, 04:28 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Jun 11, 2026, 04:29 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 11, 2026, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

1827 David Low Way, Coolum Beach QLD 4573 - Degraded Performance

Detected by Pingoru
Jun 10, 2026, 10:23 PM UTC
Resolved
Jul 01, 2026, 11:40 PM UTC
Duration
21d 1h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 10, 2026, 10:23 PM UTC

    Network Operations is currently investigating a Degraded Performance at 1827 David Low Way, Coolum Beach QLD 4573

  2. monitoring Jul 01, 2026, 11:12 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice June 10, 2026

Goroka Eastern Highlands Province, Papua New Guinea - Partial Outage

Detected by Pingoru
Jun 10, 2026, 08:22 PM UTC
Resolved
Jun 11, 2026, 12:23 AM UTC
Duration
4h 1m
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 10, 2026, 08:22 PM UTC

    Network Operations is currently investigating a Partial Outage at Goroka Eastern Highlands Province, Papua New Guinea

  2. monitoring Jun 10, 2026, 08:29 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 11, 2026, 12:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2026

1 Driver Ave, Moore Park NSW 2021 - Partial Outage

Detected by Pingoru
Jun 10, 2026, 02:35 PM UTC
Resolved
Jun 10, 2026, 09:39 PM UTC
Duration
7h 4m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Jun 10, 2026, 02:35 PM UTC

    Network Operations is currently investigating a Partial Outage at 1 Driver Ave, Moore Park NSW 2021

  2. monitoring Jun 10, 2026, 02:57 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 10, 2026, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026

125 Colchester St, South Brisbane, QLD, 4101 - Partial Outage

Detected by Pingoru
Jun 09, 2026, 04:50 PM UTC
Resolved
Jun 10, 2026, 12:29 AM UTC
Duration
7h 39m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 09, 2026, 04:50 PM UTC

    Network Operations is currently investigating a Partial Outage at 125 Colchester St, South Brisbane, QLD, 4101

  2. resolved Jun 10, 2026, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 8, 2026

Login Portal - Outage

Detected by Pingoru
Jun 08, 2026, 08:33 PM UTC
Resolved
Jun 10, 2026, 01:31 AM UTC
Duration
1d 4h
Affected: Core Systems (Exosphere Platform)
Timeline · 4 updates
  1. investigating Jun 08, 2026, 08:33 PM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. identified Jun 08, 2026, 09:31 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jun 08, 2026, 10:00 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 10, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 8, 2026

96 Edmund Rice Drive Southport, QLD 4215 - Partial Outage

Detected by Pingoru
Jun 08, 2026, 06:21 AM UTC
Resolved
Jun 08, 2026, 06:22 AM UTC
Duration
1m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 08, 2026, 06:21 AM UTC

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215.

  2. resolved Jun 08, 2026, 06:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2026

12-18 Synagogue Place, Adelaide, SA - Partial Outage

Detected by Pingoru
Jun 06, 2026, 08:56 PM UTC
Resolved
Jun 07, 2026, 04:18 AM UTC
Duration
7h 22m
Affected: Australia & New Zealand (SA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 06, 2026, 08:56 PM UTC

    Network Operations is currently investigating a Degraded Performance at 12-18 Synagogue Place, Adelaide, SA.

  2. resolved Jun 07, 2026, 04:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 5, 2026

949 Dandenong Rd, Malvern East, Victoria 3145 - Degraded Performance

Detected by Pingoru
Jun 05, 2026, 03:36 AM UTC
Resolved
Jun 05, 2026, 08:17 AM UTC
Duration
4h 41m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 05, 2026, 03:36 AM UTC

    Network Operations is currently investigating a Degraded Performance at 949 Dandenong Rd, Malvern East, Victoria 3145

  2. resolved Jun 05, 2026, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

59/61 Kaimanawa Street, Taupo 3330, New Zealand - Partial Outage

Detected by Pingoru
Jun 01, 2026, 10:03 PM UTC
Resolved
Jul 14, 2026, 11:02 PM UTC
Duration
43d
Affected: Australia & New Zealand (NZ Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Jun 01, 2026, 10:03 PM UTC

    Network Operations is currently investigating a Partial Outage at 59/61 Kaimanawa Street, Taupo 3330, New Zealand

  2. identified Jun 04, 2026, 05:35 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice May 31, 2026

101 Ballarat Rd, Footscray, Victoria 3011 - SC Outage

Detected by Pingoru
May 31, 2026, 07:09 AM UTC
Resolved
Jun 10, 2026, 06:50 AM UTC
Duration
9d 23h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 6 updates
  1. investigating May 31, 2026, 07:09 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 101 Ballarat Rd, Footscray, Victoria 3011

  2. monitoring May 31, 2026, 07:50 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. investigating May 31, 2026, 08:43 AM UTC

    We are currently investigating this incident.

  4. monitoring May 31, 2026, 09:46 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. investigating Jun 01, 2026, 11:04 AM UTC

    We are currently investigating this incident.

  6. monitoring Jun 01, 2026, 11:43 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 30, 2026

14 Spring St, Box Hill, VIC, 3128 - SC Outage

Detected by Pingoru
May 30, 2026, 07:40 AM UTC
Resolved
May 30, 2026, 08:54 AM UTC
Duration
1h 14m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 30, 2026, 07:40 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 14 Spring St, Box Hill, VIC, 3128

  2. resolved May 30, 2026, 08:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2026

1 Main St, Palmwoods QLD 4555 - Partial Service Interruption

Detected by Pingoru
May 29, 2026, 05:49 AM UTC
Resolved
May 29, 2026, 01:24 PM UTC
Duration
7h 35m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. identified May 29, 2026, 05:49 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  2. resolved May 29, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →