Superhuman Outage History

We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails.

We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

We are continuing to investigate this issue.

We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online

- We have created workarounds to get our application back online with our core features like email, reminders and calendar available. - Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online

- We are still looking at solutions to get all our features online for our customers. - Our backend systems are still suffering the impact of the large AWS outage.

Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.

We are currently investigating an issue that is causing Microsoft sends to fail

We are investigating an issue causing some reminder creation attempts to fail. Reminder triggering remains unaffected — reminders that are successfully created continue to trigger as expected. Our team is actively working on a fix.

This incident has been resolved.

We're experiencing an elevated level of memory usage preventing emails from being sent and logging in. We are currently looking into the issue.

We are investigating an issue with our Write With AI feature.

We've identified the outage to be caused by an incompatibility with a minor API change from OpenAI. We're implementing a workaround and expect to have this resolved later this evening.

There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

We are continuing to investigate this issue.

We have identified a error in MSGraph responses impacting Calendars for Personal Outlook accounts. The underlying error is also reported here. https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al This error is causing calendars to fail to sync in Superhuman for users with Personal Outlook Calendars/Accounts. Gmail calendars are un-impacted. We are monitoring the bug from MSGraph and reviewing potential workarounds.

We are currently investigating this issue.

We're continuing to investigate the root cause of slow queries.

We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.

We're investigating an issue with sending messages with attachments for Microsoft users.

We are currently investigating an issue where emails fail to send from Android devices. This appears to be isolated to Android platforms, and all other platforms are functioning normally. Our team is actively working to identify the root cause and implement a fix. We will provide updates as soon as more information becomes available.

Outlook is currently experiencing a service disruption that may cause delays in email processing. The impact is limited to a small subset of users.

We are continuing to investigate this issue.

We're currently experiencing a service disruption with Ask AI. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We appreciate your patience and will provide updates as they become available.

We are currently investigating an issue causing email sends to be delayed

We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.

We are continuing to investigate this issue.

We are currently investigating this issue.

We are continuing to investigate this issue.

There is an OpenAI incident impacting TL;DR and Semantic Search https://status.openai.com/incidents/ctrsv3lwd797