SugarAI incident

Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down

Major Vendor's status page →

Resolved after 11 minutes, affecting section-270217 (Sugar Identity (IDM) Console Oregon) and section-270217 (Sugar Identity (IDM) SCIM Service Oregon) and 1 more, on July 24, 2026.

investigating Jul 24, 2026, 11:04 AM UTC

Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.

Other major vendors with incidents that started within 30 minutes of this one

Auth0 Outage Regional Service Disruption on Public Cloud Environments Render Outage Service Disruption in Oregon Okta Outage Service Disruption - Timeouts and Login Failures Adobe Creative Cloud Outage Mixamo Zendesk Outage Unable to Access Zendesk DigitalOcean Degraded Network Connectivity from India to NYC

And 2 more: Notion, Cloudflare.

Started
Jul 24, 2026, 11:04 AM UTC
Resolved
Jul 24, 2026, 11:15 AM UTC
Duration
11m
Detected by Pingoru
Jul 24, 2026, 11:04 AM UTC

Affected components

section-270217 (Sugar Identity (IDM) Console Oregon)section-270217 (Sugar Identity (IDM) SCIM Service Oregon)section-270217 (Sugar Identity (IDM) STS Oregon)section-270217 (Sugar Discover US)section-270217 (Sugar Cloud US 01)section-270217 (Sugar Cloud US 02)section-270217 (Sugar Cloud US 03)section-270217 (Sugar Cloud US 04)section-270217 (Sugar Cloud US 07)section-270217 (Sugar Cloud US 10)

Update timeline

  1. investigating Jul 24, 2026, 11:04 AM UTC

    Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.

  2. resolved Jul 24, 2026, 11:15 AM UTC

    Sugar Identity (IDM) Global Console recovered.

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