SugarAI incident

Sugar Identity (IDM) Console Montreal, Sugar Cloud CA 01, and 2 other services are down

Major Vendor's status page →

Resolved after 6 minutes, affecting section-270217 (Sugar Identity (IDM) Console Montreal) and section-270217 (Sugar Identity (IDM) SCIM Service Montreal) and 1 more, on October 22, 2026.

investigating Oct 22, 2026, 10:48 AM UTC

Sugar Identity (IDM) STS Montreal went down.

Started
Oct 22, 2026, 10:48 AM UTC
Resolved
Oct 22, 2026, 10:54 AM UTC
Duration
6m
Detected by Pingoru
Oct 22, 2026, 10:48 AM UTC

Affected components

section-270217 (Sugar Identity (IDM) Console Montreal)section-270217 (Sugar Identity (IDM) SCIM Service Montreal)section-270217 (Sugar Identity (IDM) STS Montreal)section-270217 (Sugar Cloud CA 01)

Update timeline

  1. investigating Oct 22, 2026, 10:48 AM UTC

    Sugar Identity (IDM) STS Montreal went down.

  2. resolved Oct 22, 2026, 10:54 AM UTC

    Sugar Identity (IDM) Console Montreal recovered.

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