Sugar Identity (IDM) STS Main is down
Timeline · 2 updates
- investigating Oct 20, 2026, 09:13 PM UTC
Sugar Identity (IDM) STS Main went down.
- resolved Oct 20, 2026, 09:13 PM UTC
Sugar Identity (IDM) STS Main recovered.
SugarAI Outage History
SugarAI is up right nowSugarAI had 14 outages in the last 2 years totaling 16h 1m of downtime, averaging 0.6 incidents per month.
There were 14 SugarAI outages since July 15, 2026 totaling 16h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Sugar Cloud UK 02 and Sugar Cloud CA 01 are down
Affected: North America (Sugar Cloud CA 01)
Timeline · 2 updates
- investigating Oct 04, 2026, 06:15 AM UTC
Sugar Cloud UK 02 went down.
- resolved Oct 04, 2026, 11:08 AM UTC
Sugar Cloud CA 01 recovered.
Sugar Cloud Premium DE 02 is down
Timeline · 2 updates
- investigating Sep 21, 2026, 05:27 PM UTC
Sugar Cloud Premium DE 02 went down.
- resolved Sep 21, 2026, 06:08 PM UTC
Sugar Cloud Premium DE 02 recovered.
Sugar Market US and Sugar Market EU are down
Affected: North America (Sugar Market US)
Timeline · 2 updates
- investigating Sep 17, 2026, 03:05 PM UTC
Sugar Market EU went down.
- resolved Sep 17, 2026, 03:14 PM UTC
Sugar Market EU recovered.
Sugar Cloud US 13 is down
Affected: North America (Sugar Cloud US 13)
Timeline · 2 updates
- investigating Sep 01, 2026, 12:46 AM UTC
Sugar Cloud US 13 went down.
- resolved Sep 01, 2026, 12:49 AM UTC
Sugar Cloud US 13 recovered.
Sugar Cloud US 04 is down
Affected: North America (Sugar Cloud US 04)
Timeline · 2 updates
- investigating Aug 10, 2026, 11:36 AM UTC
Sugar Cloud US 04 went down.
- resolved Aug 10, 2026, 11:37 AM UTC
Sugar Cloud US 04 recovered.
Sugar Market Mail App APAC is down
Timeline · 2 updates
- investigating Aug 09, 2026, 07:47 AM UTC
Sugar Market Mail App APAC went down.
- resolved Aug 09, 2026, 07:51 AM UTC
Sugar Market Mail App APAC recovered.
Sugar Predict Global Login is down
Timeline · 2 updates
- investigating Aug 07, 2026, 04:37 PM UTC
Sugar Predict Global Login went down.
- resolved Aug 07, 2026, 04:37 PM UTC
Sugar Predict Global Login recovered.
Sugar Market EU API is down
Timeline · 2 updates
- investigating Jul 30, 2026, 04:23 PM UTC
Sugar Market EU API went down.
- resolved Jul 30, 2026, 04:27 PM UTC
Sugar Market EU API recovered.
Sugar Cloud DE 02 is down
Timeline · 2 updates
- investigating Jul 27, 2026, 11:07 PM UTC
Sugar Cloud DE 02 went down.
- resolved Jul 27, 2026, 11:08 PM UTC
Sugar Cloud DE 02 recovered.
Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down
Affected: North America (Sugar Identity (IDM) Console Oregon)North America (Sugar Identity (IDM) SCIM Service Oregon)North America (Sugar Identity (IDM) STS Oregon)North America (Sugar Discover US)North America (Sugar Cloud US 01)North America (Sugar Cloud US 02)North America (Sugar Cloud US 03)North America (Sugar Cloud US 04)North America (Sugar Cloud US 07)North America (Sugar Cloud US 10)North America (Sugar Cloud US 12)North America (Sugar Cloud Premium US 03)North America (Sugar Cloud Premium US 04)
Timeline · 2 updates
- investigating Jul 24, 2026, 11:04 AM UTC
Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.
- resolved Jul 24, 2026, 11:15 AM UTC
Sugar Identity (IDM) Global Console recovered.
Sugar Cloud DE 04 is down
Timeline · 2 updates
- investigating Jul 20, 2026, 02:29 PM UTC
Sugar Cloud DE 04 went down.
- resolved Jul 20, 2026, 02:31 PM UTC
Sugar Cloud DE 04 recovered.
Sugar Cloud US 02 is down
Affected: North America (Sugar Cloud US 02)
Timeline · 2 updates
- investigating Jul 16, 2026, 12:39 AM UTC
Sugar Cloud US 02 went down.
- resolved Jul 16, 2026, 01:18 AM UTC
Sugar Cloud US 02 recovered.
Sugar Cloud US 08 and Sugar Cloud US 11 are down
Affected: North America (Sugar Cloud US 08)North America (Sugar Cloud US 11)
Timeline · 2 updates
- investigating Jul 15, 2026, 01:25 AM UTC
Sugar Cloud US 08 went down.
- resolved Jul 15, 2026, 10:39 AM UTC
Sugar Cloud US 11 recovered.