Subsplash Outage History

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There were 8 Subsplash outages since February 22, 2026 totaling 13h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.subsplash.com

Critical April 15, 2026

SnapPages dashboards returning 500 error

Detected by Pingoru
Apr 15, 2026, 05:56 PM UTC
Resolved
Apr 15, 2026, 06:31 PM UTC
Duration
35m
Affected: SnapPages Dashboard
Timeline · 4 updates
  1. investigating Apr 15, 2026, 05:56 PM UTC

    We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

  2. identified Apr 15, 2026, 06:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026

Giving block service disruption

Detected by Pingoru
Mar 26, 2026, 05:20 PM UTC
Resolved
Mar 26, 2026, 05:36 PM UTC
Duration
16m
Affected: Subsplash Giving
Timeline · 3 updates
  1. investigating Mar 26, 2026, 05:20 PM UTC

    Giving website blocks are currently failing to load.

  2. monitoring Mar 26, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026

Media and giving pages failing to load

Detected by Pingoru
Mar 13, 2026, 09:21 PM UTC
Resolved
Mar 13, 2026, 09:46 PM UTC
Duration
25m
Affected: Mobile appsSubsplash GivingWeb tools
Timeline · 4 updates
  1. investigating Mar 13, 2026, 09:21 PM UTC

    We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

  2. investigating Mar 13, 2026, 09:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2026, 09:31 PM UTC

    We've identified the issue, implemented a fix and are monitoring the results.

  4. resolved Mar 13, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 8, 2026

Live Streaming Disruption

Detected by Pingoru
Mar 08, 2026, 01:53 PM UTC
Resolved
Mar 08, 2026, 03:30 PM UTC
Duration
1h 36m
Affected: Subsplash Live
Timeline · 5 updates
  1. investigating Mar 08, 2026, 01:53 PM UTC

    We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

  2. identified Mar 08, 2026, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 08, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 08, 2026, 03:30 PM UTC

    This incident has been resolved.

  5. postmortem Mar 13, 2026, 06:38 PM UTC

    **Summary:** A service disruption on March 8th impacted Subsplash Live performance and access to the Live section of the dashboard. During a period of high traffic, a rate limiting setting on our recently updated web gateway incorrectly flagged internal system traffic as an overload. This prevented some users from accessing their Subsplash Live accounts and caused a drop in livestream connection success rates. **Timeline, Resolution & Recovery:** * Incident start: 6:00 AM PST * Fix Applied: Our engineering team identified the bottleneck and disabled the restrictive setting at 7:30 AM PST, restoring full service by 7:38 AM PST. * Video Backfill: All "Live-to-On-Demand" videos that were delayed during the outage have been successfully processed and are now visible in your library. **Next Steps:** To ensure long-term stability and as part of our ongoing infrastructure enhancements, we have refined our internal routing protocols. This change allows essential system traffic to bypass traffic filtering while maintaining the integrity of the security measures protecting Subsplash Live.

Read the full incident report →

Minor March 2, 2026

Multiple Subsplash services displaying error messages

Detected by Pingoru
Mar 02, 2026, 05:34 PM UTC
Resolved
Mar 02, 2026, 06:05 PM UTC
Duration
31m
Affected: Mobile appsSubsplash GivingGiving DashboardEvents
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:34 PM UTC

    We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

  2. monitoring Mar 02, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2026

Live streams returning error message instead of going live

Detected by Pingoru
Feb 26, 2026, 01:52 AM UTC
Resolved
Feb 26, 2026, 03:49 AM UTC
Duration
1h 57m
Affected: Subsplash Live
Timeline · 5 updates
  1. investigating Feb 26, 2026, 01:52 AM UTC

    We are currently investigating an issue causing some live streams to fail to start and return an error message.

  2. investigating Feb 26, 2026, 02:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 26, 2026, 02:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 26, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 03:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

Issue with recurring gifts

Detected by Pingoru
Feb 22, 2026, 06:08 PM UTC
Resolved
Feb 23, 2026, 02:24 AM UTC
Duration
8h 16m
Affected: Subsplash Giving
Timeline · 5 updates
  1. investigating Feb 22, 2026, 06:08 PM UTC

    We are currently investigating an issue with recurring gifts that is affecting some users.

  2. identified Feb 22, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 22, 2026, 07:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 22, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

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