Subsplash Outage History

Subsplash is up right now

Pingoru has recorded 51 incidents for Subsplash: 14 in the last 12 months and 2 in the last 90 days.

Source: status.subsplash.com

51incidents recorded
14last 12 months
2last 90 days
90 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Subsplash in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202621 of 720 (0%)
May 202610 of 744 (0%)
June 202600 of 720 (0%)
July 202612 of 744 (0%)
August 202611 of 744 (0%)
September 202610 of 720 (0%)
October 202600 of 560 (0%)

Incidents, newest first

Critical September 30, 2026 Dashboards are currently displaying a blank white page 25m Subsplash App Dashboard

Started Sep 30, 2026, 08:35 PM UTC· resolved Sep 30, 2026, 09:00 PM UTC

  1. investigating Sep 30, 2026, 08:35 PM UTC

    We are currently investigating an issue causing the Subsplash dashboard to show a blank white page instead of properly loading.

  2. monitoring Sep 30, 2026, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2026, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 17, 2026 Fill In Notes are currently inaccessible in the dashboard 53m Fill-in Notes

Started Aug 17, 2026, 03:47 AM UTC· resolved Aug 17, 2026, 04:41 AM UTC

  1. investigating Aug 17, 2026, 03:47 AM UTC

    We are currently investigating an issue causing Fill In Notes to be inaccessible in the dashboard.

  2. identified Aug 17, 2026, 04:05 AM UTC

    The issue has been identified and a fix is being implemented.

Read the full incident report →

Major July 9, 2026 Error Loading Trends AI and Giving Analytics pages 2h 8m Giving Dashboard

Started Jul 09, 2026, 02:22 PM UTC· resolved Jul 09, 2026, 04:30 PM UTC

  1. investigating Jul 09, 2026, 02:22 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 09, 2026, 02:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 09, 2026, 02:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Jul 09, 2026, 02:37 PM UTC

    We are currently investigating this issue.

  5. investigating Jul 09, 2026, 03:04 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jul 09, 2026, 04:03 PM UTC

    We are continuing to investigate this issue.

  7. resolved Jul 09, 2026, 04:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026 Media items endlessly loading on websites, web embeds, and web apps. 23m SnapPages

Started May 06, 2026, 09:50 PM UTC· resolved May 06, 2026, 10:13 PM UTC

  1. investigating May 06, 2026, 09:50 PM UTC

    We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

  2. monitoring May 06, 2026, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 10:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 15, 2026 SnapPages dashboards returning 500 error 35m SnapPages Dashboard

Started Apr 15, 2026, 05:56 PM UTC· resolved Apr 15, 2026, 06:31 PM UTC

  1. investigating Apr 15, 2026, 05:56 PM UTC

    We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

  2. identified Apr 15, 2026, 06:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2026, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 7, 2026 Groups are not appearing in the Subsplash Dashboard 3m Subsplash App Dashboard

Started Apr 07, 2026, 04:19 PM UTC· resolved Apr 07, 2026, 04:23 PM UTC

  1. investigating Apr 07, 2026, 04:19 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 07, 2026, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2026 Giving block service disruption 16m Subsplash Giving

Started Mar 26, 2026, 05:20 PM UTC· resolved Mar 26, 2026, 05:36 PM UTC

  1. investigating Mar 26, 2026, 05:20 PM UTC

    Giving website blocks are currently failing to load.

  2. monitoring Mar 26, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026 Media and giving pages failing to load 25m Mobile apps, Subsplash Giving, Web tools

Started Mar 13, 2026, 09:21 PM UTC· resolved Mar 13, 2026, 09:46 PM UTC

  1. investigating Mar 13, 2026, 09:21 PM UTC

    We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

  2. investigating Mar 13, 2026, 09:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2026, 09:31 PM UTC

    We've identified the issue, implemented a fix and are monitoring the results.

  4. resolved Mar 13, 2026, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 8, 2026 Live Streaming Disruption 1h 36m Subsplash Live

Started Mar 08, 2026, 01:53 PM UTC· resolved Mar 08, 2026, 03:30 PM UTC

  1. investigating Mar 08, 2026, 01:53 PM UTC

    We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

  2. identified Mar 08, 2026, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 08, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 08, 2026, 03:30 PM UTC

    This incident has been resolved.

  5. postmortem Mar 13, 2026, 06:38 PM UTC

    **Summary:** A service disruption on March 8th impacted Subsplash Live performance and access to the Live section of the dashboard. During a period of high traffic, a rate limiting setting on our recently updated web gateway incorrectly flagged internal system traffic as an overload. This prevented some users from accessing their Subsplash Live accounts and caused a drop in livestream connection success rates. **Timeline, Resolution & Recovery:** * Incident start: 6:00 AM PST * Fix Applied: Our engineering team identified the bottleneck and disabled the restrictive setting at 7:30 AM PST, restoring full service by 7:38 AM PST. * Video Backfill: All "Live-to-On-Demand" videos that were delayed during the outage have been successfully processed and are now visible in your library. **Next Steps:** To ensure long-term stability and as part of our ongoing infrastructure enhancements, we have refined our internal routing protocols. This change allows essential system traffic to bypass traffic filtering while maintaining the integrity of the security measures protecting Subsplash Live.

Read the full incident report →

Minor March 2, 2026 Multiple Subsplash services displaying error messages 31m Mobile apps, Subsplash Giving, Giving Dashboard, Events

Started Mar 02, 2026, 05:34 PM UTC· resolved Mar 02, 2026, 06:05 PM UTC

  1. investigating Mar 02, 2026, 05:34 PM UTC

    We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

  2. monitoring Mar 02, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2026 Live streams returning error message instead of going live 1h 57m Subsplash Live

Started Feb 26, 2026, 01:52 AM UTC· resolved Feb 26, 2026, 03:49 AM UTC

  1. investigating Feb 26, 2026, 01:52 AM UTC

    We are currently investigating an issue causing some live streams to fail to start and return an error message.

  2. investigating Feb 26, 2026, 02:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 26, 2026, 02:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 26, 2026, 03:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 26, 2026, 03:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026 Issue with recurring gifts 8h 16m Subsplash Giving

Started Feb 22, 2026, 06:08 PM UTC· resolved Feb 23, 2026, 02:24 AM UTC

  1. investigating Feb 22, 2026, 06:08 PM UTC

    We are currently investigating an issue with recurring gifts that is affecting some users.

  2. identified Feb 22, 2026, 06:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 22, 2026, 07:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 22, 2026, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 23, 2026, 02:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025 Subsplash LiveRS streams unable to broadcast 45m Subsplash Live

Started Dec 05, 2025, 09:38 PM UTC· resolved Dec 05, 2025, 10:24 PM UTC

  1. investigating Dec 05, 2025, 09:38 PM UTC

    We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

  2. monitoring Dec 05, 2025, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 26, 2025 We've received reports of degraded performance affecting the live streaming service. 2h 37m Subsplash Live

Started Oct 26, 2025, 03:21 PM UTC· resolved Oct 26, 2025, 05:59 PM UTC

  1. investigating Oct 26, 2025, 03:21 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 26, 2025, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 26, 2025, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 26, 2025, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 26, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025 Links in Media Items not loading in Web App 1h 29m Web tools

Started Oct 09, 2025, 02:49 PM UTC· resolved Oct 09, 2025, 04:18 PM UTC

  1. investigating Oct 09, 2025, 02:49 PM UTC

    We are currently investigating an issue where links in media items are not loading within the Web App.

  2. identified Oct 09, 2025, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 09, 2025, 04:18 PM UTC

    This incident has been resolved!

Read the full incident report →

Major September 28, 2025 Check-In System Not Loading 1h 10m Events

Started Sep 28, 2025, 03:34 PM UTC· resolved Sep 28, 2025, 04:45 PM UTC

  1. investigating Sep 28, 2025, 03:34 PM UTC

    Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

  2. investigating Sep 28, 2025, 03:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 28, 2025, 03:38 PM UTC

    Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

  4. identified Sep 28, 2025, 03:56 PM UTC

    We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system.

  5. monitoring Sep 28, 2025, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Sep 28, 2025, 04:23 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Sep 28, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2025 Errors with submitting forms 1h 25m SnapPages, Church Management Experience

Started Jun 25, 2025, 10:38 PM UTC· resolved Jun 26, 2025, 12:03 AM UTC

  1. investigating Jun 25, 2025, 10:38 PM UTC

    We are currently investigating an issue causing forms to be unable to submit

  2. identified Jun 25, 2025, 10:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 25, 2025, 11:42 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 25, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 26, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2025 When processing files using Pulpit AI, some may remain in the “Processing” state longer than expected 1d 3h

Started Mar 31, 2025, 03:33 PM UTC· resolved Apr 01, 2025, 06:52 PM UTC

  1. investigating Mar 31, 2025, 03:33 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2025, 03:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2025, 04:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 31, 2025, 04:44 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 31, 2025, 05:34 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 31, 2025, 07:08 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Mar 31, 2025, 08:05 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Apr 01, 2025, 12:59 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Apr 01, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025 Dashboard login returning error message 57m Subsplash App Dashboard

Started Mar 17, 2025, 01:06 AM UTC· resolved Mar 17, 2025, 02:03 AM UTC

  1. investigating Mar 17, 2025, 01:06 AM UTC

    We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

  2. identified Mar 17, 2025, 01:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2025, 01:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2025, 02:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 10, 2025 On-Demand Media Transcoding is Failing at a Higher Rate 20m Subsplash Live

Started Mar 10, 2025, 05:24 PM UTC· resolved Mar 10, 2025, 05:45 PM UTC

  1. investigating Mar 10, 2025, 05:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 10, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2025, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2025 "Something went wrong" error messages across multiple Subsplash features 33m Subsplash Giving, Web tools

Started Mar 07, 2025, 02:09 AM UTC· resolved Mar 07, 2025, 02:42 AM UTC

  1. investigating Mar 07, 2025, 02:09 AM UTC

    We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

  2. monitoring Mar 07, 2025, 02:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Mar 07, 2025, 02:23 AM UTC

    We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly.

  4. resolved Mar 07, 2025, 02:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2025 Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu 48m Subsplash Live

Started Jan 28, 2025, 09:45 PM UTC· resolved Jan 28, 2025, 10:33 PM UTC

  1. investigating Jan 28, 2025, 09:45 PM UTC

    We are currently investigating this issue.

  2. identified Jan 28, 2025, 10:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 28, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2025, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 17, 2025 Simulated Live Streams Disconnecting 37m Subsplash Live

Started Jan 17, 2025, 11:25 PM UTC· resolved Jan 18, 2025, 12:02 AM UTC

  1. investigating Jan 17, 2025, 11:25 PM UTC

    We are currently investigating an issue causing some Simulated Live Streams to either fail to start, or disconnect. This only affects Simulated Live Streams. True live broadcasts are unaffected.

  2. identified Jan 17, 2025, 11:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 17, 2025, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 18, 2025, 12:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025 Subsplash Messaging Displaying, "Something Went Wrong." 40m Groups & Messaging

Started Jan 14, 2025, 07:39 PM UTC· resolved Jan 14, 2025, 08:19 PM UTC

  1. investigating Jan 14, 2025, 07:39 PM UTC

    We are currently investigating an issue causing Subsplash Messaging to display a "Something Went Wrong" error when attempting to load.

  2. monitoring Jan 14, 2025, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2025, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 1, 2025 Gifts not showing up in the Dashboard 8h 4m Subsplash Giving

Started Jan 01, 2025, 06:53 PM UTC· resolved Jan 02, 2025, 02:57 AM UTC

  1. investigating Jan 01, 2025, 06:53 PM UTC

    We are currently investigating an issue causing gifts to not show up in the Dashboard, on statements, and on reports. This does not affect Donors' ability to give. Gifts are still being processed normally and this issue only affects their visibility in the Dashboard.

  2. identified Jan 01, 2025, 07:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 01, 2025, 08:37 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 02, 2025, 02:57 AM UTC

    This incident has been resolved. Please see the Statements page of you giving dashboard for an important update about generating statements.

Read the full incident report →