- Detected by Pingoru
- Mar 25, 2026, 02:47 PM UTC
- Resolved
- Mar 25, 2026, 10:10 PM UTC
- Duration
- 7h 23m
Affected: Website Builder
Timeline · 4 updates
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identified Mar 25, 2026, 02:47 PM UTC
We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update. The issue has been identified, and our team is actively working on implementing a fix.
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monitoring Mar 25, 2026, 04:24 PM UTC
A fix has been put in place and the builder should be operating as normal. IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this. Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you. Thank you! - Subbly's Engineering Team
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monitoring Mar 25, 2026, 04:24 PM UTC
We are continuing to monitor for any further issues.
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resolved Mar 25, 2026, 10:10 PM UTC
Considering there have been no more reports of this issue, we're marking it as resolved. Apologies again for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 12:12 PM UTC
- Resolved
- Mar 24, 2026, 12:17 PM UTC
- Duration
- 4m
Affected: Website Builder
Timeline · 2 updates
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investigating Mar 24, 2026, 12:12 PM UTC
We are currently experiencing an issue where the AI Builder preview may appear offline or fail to load. Our team is aware of the issue and actively working on identifying the cause and resolving it as quickly as possible. We’ll share an update as soon as we have more information.
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resolved Mar 24, 2026, 12:17 PM UTC
The issue with the AI Builder preview not loading has now been resolved. Everything should be functioning as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 08:30 AM UTC
- Resolved
- Mar 19, 2026, 09:00 AM UTC
- Duration
- 30m
Affected: Website Builder
Timeline · 2 updates
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investigating Mar 19, 2026, 08:30 AM UTC
We’re currently investigating an issue where the AI Builder may not open or load as expected for some users. Our team is actively looking into this and working on identifying the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.
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resolved Mar 19, 2026, 09:00 AM UTC
The issue with the AI Builder not loading has been fully resolved. Everything should now be working as expected. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 10:08 PM UTC
- Resolved
- Mar 10, 2026, 10:33 PM UTC
- Duration
- 25m
Affected: Legacy Website Builder & Hosting
Timeline · 3 updates
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investigating Mar 10, 2026, 10:08 PM UTC
We're currently experiencing issues accessing the legacy builder. More information to follow. Sites and builds are intact and publicly accessible, access to the builder editor is currently degraded and inaccessible.
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identified Mar 10, 2026, 10:21 PM UTC
Problem with the hosting provider has been diagnosed. We're working on implementing the temporary solution.
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resolved Mar 10, 2026, 10:33 PM UTC
Access to the legacy builder has been restored. Thanks for your patience and apologies for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 03:00 PM UTC
- Resolved
- Mar 09, 2026, 03:51 PM UTC
- Duration
- 51m
Affected: Legacy Website Builder & Hosting
Timeline · 4 updates
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investigating Mar 09, 2026, 03:00 PM UTC
We're currently having problems with 3rd party hosting we're using to host projects made on the legacy website builder. Problem has been diagnosed and the hosting partners are actively working on resolving this. As a result of this, access to the legacy builder is revoked, but the sites are fully operational. We apologize for the inconvenience.
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identified Mar 09, 2026, 03:01 PM UTC
Root cause of the issue has been identified, we're waiting for the hosting partners to resolve for it. There's no ETA communicated at this point, we'll update once we have ETA for this to be resolved.
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monitoring Mar 09, 2026, 03:23 PM UTC
A fix has been deployed, we're still monitoring the problem. Website builder is accessible now.
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resolved Mar 09, 2026, 03:51 PM UTC
Problem was resolved. Everything is fully operational again. Sorry for the downtime.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 03:00 PM UTC
- Resolved
- Mar 04, 2026, 03:59 PM UTC
- Duration
- 58m
Affected: APIWebsite Builder
Timeline · 3 updates
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investigating Mar 04, 2026, 03:00 PM UTC
We are currently experiencing an outage related to our API which is affecting the checkout functionality and some website builder pages. The engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information is available and once the issue has been resolved.
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monitoring Mar 04, 2026, 03:33 PM UTC
We've identified and deployed the hotfix for the problem. Checkouts are partially operational at the moment. We're continuing to monitor.
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resolved Mar 04, 2026, 03:59 PM UTC
The issue has been resolved and all services are operating normally. Thank you for your patience while we investigated and fixed the problem.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 07:16 PM UTC
- Resolved
- Mar 03, 2026, 07:38 PM UTC
- Duration
- 22m
Affected: Checkout
Timeline · 2 updates
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identified Mar 03, 2026, 07:16 PM UTC
Checkouts are temporarily unavailable due to an unexpected issue during the recent deployment.
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resolved Mar 03, 2026, 07:38 PM UTC
Checkouts are live again. Apologies for the downtime.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 12:42 PM UTC
- Resolved
- Feb 18, 2026, 01:09 PM UTC
- Duration
- 27m
Affected: Website Builder
Timeline · 3 updates
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investigating Feb 18, 2026, 12:42 PM UTC
We are currently investigating an issue affecting the Agent Builder Chat. Users may experience problems loading or interacting with the chat interface. Our engineering team is actively working on identifying and resolving the problem. We will provide updates as soon as more information becomes available.
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identified Feb 18, 2026, 12:51 PM UTC
We have identified the root cause of the issue affecting the Agent Builder Chat. A fix has been implemented and is currently being prepared for deployment. We expect the update to be released shortly. Thank you for your patience while we work to fully resolve this.
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resolved Feb 18, 2026, 01:09 PM UTC
The issue affecting the Agent Builder Chat has been resolved. A fix has been successfully deployed, and the service is now operating normally. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 01:32 PM UTC
- Resolved
- Feb 05, 2026, 02:39 PM UTC
- Duration
- 1h 7m
Affected: APIWebsite Hosting
Timeline · 3 updates
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investigating Feb 05, 2026, 01:32 PM UTC
We are investigating API synchronization issues affecting AI site builds. Impact includes unavailable checkouts, missing product metadata/bundles, and related logic failures.
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identified Feb 05, 2026, 01:38 PM UTC
Problem with the API identified. Working on a fix.
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resolved Feb 05, 2026, 02:39 PM UTC
Fix was deployed, system is fully operational.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:29 PM UTC
- Resolved
- Nov 18, 2025, 04:35 PM UTC
- Duration
- 4h 5m
Affected: AdminCheckoutAPI
Timeline · 3 updates
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investigating Nov 18, 2025, 12:29 PM UTC
We are currently experiencing intermittent instability across the Subbly platform. The root cause is an ongoing Cloudflare outage affecting global traffic routing. Cloudflare is still actively working on resolving the issue, and because our infrastructure relies on their network, Subbly services may continue to fluctuate. Our engineering team is continuously monitoring the situation and will provide updates as soon as there are changes in Cloudflare’s status.
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identified Nov 18, 2025, 03:02 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Nov 18, 2025, 04:35 PM UTC
This issue appears to have resolved, however Cloudflare haven't marked it as resolved on their end so we recommend monitoring their status page if you experience further issues: https://www.cloudflarestatus.com/ We apologise for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:09 PM UTC
- Resolved
- Nov 18, 2025, 12:18 PM UTC
- Duration
- 8m
Affected: AdminCheckoutAPI
Timeline · 2 updates
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identified Nov 18, 2025, 12:09 PM UTC
We are currently experiencing a service disruption affecting multiple parts of the Subbly platform. The outage is caused by a widespread Cloudflare issue impacting connectivity and availability across multiple services globally. Because our infrastructure relies on Cloudflare for routing and security, this external incident is directly affecting Subbly’s uptime.
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resolved Nov 18, 2025, 12:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 05:14 PM UTC
- Resolved
- Nov 07, 2025, 07:26 PM UTC
- Duration
- 2h 11m
Affected: Automations & JobsEmails & Communication
Timeline · 2 updates
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identified Nov 07, 2025, 05:14 PM UTC
We’re currently seeing a delay in background processing, which may affect email deliverability, renewals, and how credit balances appear in your AI website builder.
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resolved Nov 07, 2025, 07:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 01:51 PM UTC
- Resolved
- Oct 30, 2025, 07:14 PM UTC
- Duration
- 5h 23m
Affected: Website Builder
Timeline · 2 updates
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investigating Oct 30, 2025, 01:51 PM UTC
Around 25% of sessions may currently be slow or temporarily unreachable due to ongoing maintenance on our third-party supplier’s side. We’re in contact with them and awaiting further updates
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resolved Oct 30, 2025, 07:14 PM UTC
This incident has been resolved. Thank you for your patience and understanding!
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 02:28 PM UTC
- Resolved
- Oct 27, 2025, 02:51 PM UTC
- Duration
- 23m
Affected: Legacy Website Builder & Hosting
Timeline · 2 updates
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investigating Oct 27, 2025, 02:28 PM UTC
We are currently experiencing issues with the Legacy Website Builder not loading images properly. We’re investigating the root cause and will provide an update shortly. Sorry for the inconvenience and thank you for your patience.
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resolved Oct 27, 2025, 02:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 10:33 PM UTC
- Resolved
- Oct 17, 2025, 05:02 AM UTC
- Duration
- 6h 28m
Affected: Legacy Website Builder & Hosting
Timeline · 2 updates
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investigating Oct 16, 2025, 10:33 PM UTC
We’re currently investigating an issue affecting the Legacy Builder platform that is preventing customers from accessing the builder. All published websites remain live and fully operational. Updates will be provided as soon as more information becomes available.
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resolved Oct 17, 2025, 05:02 AM UTC
After extensive testing and looking in the wrong places, after some reports came in about other strange behaviors, we realized that the issue was related to our security layer being too aggressive and blocking requests to our API. Security is a high priority for us, but so is reliability so it's unfortunate that we accidentally traded one off for the other in this instance. We have now since resolved this and we apologize for any inconveniences caused.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 09:41 PM UTC
- Resolved
- Oct 15, 2025, 06:50 AM UTC
- Duration
- 9h 9m
Affected: Customer Support
Timeline · 6 updates
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investigating Oct 14, 2025, 09:41 PM UTC
We are currently investigating an issue with the chat widget used to reach Subbly support through the admin panel. In the meantime, all users can email us via [email protected] and our team will assist you
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investigating Oct 14, 2025, 09:54 PM UTC
We are continuing to investigate this issue.
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investigating Oct 14, 2025, 10:29 PM UTC
We are continuing to investigate this issue.
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investigating Oct 14, 2025, 10:34 PM UTC
We are continuing to investigate this issue.
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investigating Oct 15, 2025, 06:50 AM UTC
We are continuing to investigate this issue.
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resolved Oct 15, 2025, 06:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 10:16 PM UTC
- Resolved
- Oct 02, 2025, 12:09 AM UTC
- Duration
- 1h 52m
Affected: Website Builder
Timeline · 4 updates
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investigating Oct 01, 2025, 10:16 PM UTC
Several websites hosted on our legacy website builder are currently experiencing layout issues. Our team is actively investigating the cause to resolve the matter promptly.
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investigating Oct 01, 2025, 10:16 PM UTC
We are continuing to investigate this issue.
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identified Oct 01, 2025, 10:32 PM UTC
We've identified the problem and are looking on putting the fix in place. Expected time - 15-30 minutes
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resolved Oct 02, 2025, 12:09 AM UTC
This incident has been resolved.
Read the full incident report →
Notice September 19, 2025 - Detected by Pingoru
- Sep 19, 2025, 09:18 AM UTC
- Resolved
- Sep 19, 2025, 09:33 AM UTC
- Duration
- 14m
Affected: LLM API Provider (High Intelligence)
Timeline · 2 updates
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monitoring Sep 19, 2025, 09:18 AM UTC
We informed our third-party provider and are monitoring the situation.
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resolved Sep 19, 2025, 09:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 01, 2025, 10:31 AM UTC
- Resolved
- Sep 01, 2025, 11:19 AM UTC
- Duration
- 47m
Affected: Admin
Timeline · 2 updates
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investigating Sep 01, 2025, 10:31 AM UTC
We are currently experiencing intermittent performance issues, causing slower-than-usual response times in the admin dashboard. Our engineering team is actively investigating the root cause and working to restore normal performance.
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resolved Sep 01, 2025, 11:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 04:24 PM UTC
- Resolved
- Aug 12, 2025, 04:55 PM UTC
- Duration
- 30m
Affected: Admin
Timeline · 2 updates
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investigating Aug 12, 2025, 04:24 PM UTC
We are currently experiencing intermittent performance issues causing slower-than-usual response times in the admin dashboard. Our engineering team is actively investigating the root cause and working to restore normal performance.
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resolved Aug 12, 2025, 04:55 PM UTC
We have identified the root cause of the performance degradation and deployed a fix. The admin dashboard is now operating at normal speed, and all services have returned to expected performance levels.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 08:26 PM UTC
- Resolved
- Jul 08, 2025, 05:26 PM UTC
- Duration
- 20h 59m
Affected: Legacy Website Builder & Hosting
Timeline · 4 updates
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investigating Jul 07, 2025, 08:26 PM UTC
We're currently experiencing an issue with the website builder that prevents users from loading the new template. A fix is in progress and should be live within 24 hours. If you're a new subscriber affected by this, please contact our CS team for a trial extension. We apologize for the inconvenience.
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investigating Jul 07, 2025, 09:05 PM UTC
We are continuing to investigate this issue.
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investigating Jul 07, 2025, 09:07 PM UTC
We are continuing to investigate this issue.
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resolved Jul 08, 2025, 05:26 PM UTC
The issue has been identified and resolved, it is now possible to create new sites again. We apologize for any inconvenience caused. We're continuing internal investigations to determine what caused the setting that affected this to change.
Read the full incident report →
