Subbly experienced a minor incident on October 14, 2025 affecting Customer Support, lasting 9h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Oct 14, 2025, 09:41 PM UTC
We are currently investigating an issue with the chat widget used to reach Subbly support through the admin panel. In the meantime, all users can email us via [email protected] and our team will assist you
- investigating Oct 14, 2025, 09:54 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 10:29 PM UTC
We are continuing to investigate this issue.
- investigating Oct 14, 2025, 10:34 PM UTC
We are continuing to investigate this issue.
- investigating Oct 15, 2025, 06:50 AM UTC
We are continuing to investigate this issue.
- resolved Oct 15, 2025, 06:50 AM UTC
This incident has been resolved.