Staffbase incident
[European System] [App/Intranet/Email] – Media uploads in news posts not completing
Resolved after 30 minutes, affecting App/Intranet/Email (Media API (Europe) [SLA]), on November 5, 2026.
The issue affecting media uploads in news posts on the European system has been resolved. Uploads are now working as expected. A Post Mortem for this incident will be published following our internal review. We apologize for the inconvenience this has caused. If you are still experiencing any issues, please get in touch with our support team at [email protected]: mailto:[email protected]. We’re happy to help!
Affected components
Update timeline
- investigating Nov 05, 2026, 03:52 PM UTC
We have received reports that some customers on the European system may be experiencing trouble uploading media in news posts. Uploads may remain stuck while loading. Our teams are investigating and working to resolve this as quickly as possible. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access tab. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [email protected]: mailto:[email protected].
- resolved Nov 05, 2026, 04:22 PM UTC
The issue affecting media uploads in news posts on the European system has been resolved. Uploads are now working as expected. A Post Mortem for this incident will be published following our internal review. We apologize for the inconvenience this has caused. If you are still experiencing any issues, please get in touch with our support team at [email protected]: mailto:[email protected]. We’re happy to help!
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