Staffbase incident
Email Modern sending unavailable in Europe and the Americas
Staffbase experienced a major incident on October 14, 2026, lasting 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 14, 2026, 08:39 AM UTC
We have received reports that customers using Email Modern on the European and Americas systems are currently unable to send emails. Affected users may see a "Something went wrong" error message when attempting to send. Our teams are actively investigating the issue and working to restore email sending as quickly as possible. You can see on which system your application is hosted by going to the Studio > Settings > API Access tab. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support team at [[email protected]](mailto:[email protected] "[email protected]").
- resolved Oct 14, 2026, 08:48 AM UTC
The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](https://[email protected]) in case you're still having any problems. We’re happy to help!