Squarespace incident

Website subscriptions are not activated

Major Resolved View vendor source →

Squarespace experienced a major incident on April 27, 2026 affecting Site Loading and Accounts & Billing, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 05:12 PM UTC
Resolved
Apr 27, 2026, 05:48 PM UTC
Duration
35m
Detected by Pingoru
Apr 27, 2026, 05:12 PM UTC

Affected components

Site LoadingAccounts & Billing

Update timeline

  1. investigating Apr 27, 2026, 05:12 PM UTC

    We are currently investigating an issue with website subscriptions not being activated.

  2. investigating Apr 27, 2026, 05:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 27, 2026, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2026, 05:48 PM UTC

    This incident has been resolved.