Squarespace incident

Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Major Ongoing View vendor source →

Squarespace is currently experiencing a major incident affecting Acuity Scheduling, which began 2d ago. The vendor's full update timeline is below.

Started
Sep 18, 2026, 08:35 PM UTC
Resolved
Ongoing
Duration
● 2d 1h
Detected by Pingoru
Sep 18, 2026, 08:35 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Sep 18, 2026, 08:35 PM UTC

    Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.

  2. investigating Sep 18, 2026, 08:46 PM UTC

    We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.

  3. identified Sep 20, 2026, 04:57 PM UTC

    The issue has been identified and we are working on a fix.