Squarespace incident

Acuity Scheduling - Unable to Connect to Meta

Minor Resolved View vendor source →

Squarespace experienced a minor incident on August 20, 2026 affecting Acuity Scheduling, lasting 17h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 08:12 PM UTC
Resolved
Aug 21, 2026, 01:56 PM UTC
Duration
17h 43m
Detected by Pingoru
Aug 20, 2026, 08:12 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. identified Aug 20, 2026, 08:12 PM UTC

    We are currently experiencing a service disruption with the integration to Meta Services. Our Engineering team has identified the issue and is working with Meta to resolve it. We will provide an update as soon as possible.

  2. identified Aug 20, 2026, 11:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 21, 2026, 01:56 PM UTC

    After reviewing the impact, we’ve confirmed that this issue is limited in scope and does not affect core functionality. We’re closing this Statuspage update. Customers who continue to experience the issue should contact Support.