Sparkcentral Outage History

This incident has been resolved. The Inbox 2.0 assignment functionality is now loading correctly for all users. We apologize for any inconvenience this may have caused.

We’ve confirmed that Bluesky's error rates have stabilized, and the authentication flow in Hootsuite is now fully functional. Users should now be able to add or reconnect Bluesky accounts. Thank you for your patience while this was resolved!

Bluesky services have been fully restored and are now accessible via the Hootsuite dashboard. We have confirmed that publishing and authentication are stable. If you have any failed posts, please reschedule them or manually retry the publication. If your profile appears disconnected, you may now successfully reconnect your social network. Thank you for your patience!

We are able to confirm that the issues with publishing content to Facebook Pages has been resolved. Thank you for your patience

We observed a temporary issue with the TikTok API on March 25th and 26th, which resulted in a spike of failed posts. Our internal monitoring confirms that TikTok publishing has returned to normal operation. If you had messages fail during this window, please reschedule them or publish them manually. If you continue to encounter the 'A temporary error occurred' message, please contact our support team.

After reviewing our logs, we can confirm that success rates have returned to normal levels. The issue affecting Bluesky connections has been resolved, and users should now be able to add or reconnect Bluesky accounts via Hootsuite without encountering errors. Thank you for your patience and understanding throughout this incident.

We're pleased to inform you that the issue affecting Facebook Marketing Campaign data acquisition in Analytics has been successfully resolved. Meta has confirmed that a fix has been rolled out on their end, and our development team has verified that data is now being ingested as expected. Thank you for your patience and understanding throughout this incident.

We can confirm that the issues when publishing video content to Facebook have been resolved and are now functioning as normal. Any posts that may have failed during this time can now be rescheduled. We appreciate your patience and understanding.

Hey There, We recently experienced a brief service disruption affecting Inbox 2.0 and Analytics. This occurred between 12:53pm and 1:23pm PST. While analytics data affected by this disruption has been restored, you may encounter some missing inbound content within Inbox 2.0 during this time. As of 1:23pm PST, all services are functioning as expected. Thanks for your patience and understanding while our team sorted this out

We are able to confirm that the issues with accessing the Hootsuite Dashboard have been resolved. Our team has also confirmed that no customer accounts were impacted during the downtime. If you have any questions or concerns, feel free to contact our Customer Support team. Thank you for your understanding.

After further investigation, we have determined that the issue impacting connecting/reconnecting X profiles in Hootsuite is affecting a small subset of users. As such, we are closing this active incident. Our team will continue to work with impacted users to investigate the root cause through our normal bug resolution process. If you encounter this issue, please contact our Customer Support team. Thank you for your patience and understanding.

We're pleased to inform that the issue affecting the TikTok integration in Hootsuite has been resolved. Upon monitoring our logs, we can confirm that the success rates have returned to normal levels. Additionally, Oracle has also confirmed on their Status Page that their engineering team was able to implement mitigation measures to address the service disruption: https://ow.ly/6IxZ50Yp1oP We appreciate your patience as our teams work to investigate this issue.

This incident has been resolved.

We can confirm that Instagram Reels and Stories video publishing is now fully operational. Publishing and scheduling Instagram posts containing videos should now be working as expected. Thank you for your patience while Meta addressed this matter.

We can confirm that Instagram publishing is now fully operational. Publishing and scheduling Instagram messages should now be working as expected. Thank you for your patience while Meta addressed this matter.

We experienced a brief service disruption affecting Hootsuite Analytics between 01:02 AM and 01:15 AM PST. The issue has been resolved, and all Analytics functionalities are now fully operational. If you continue to experience difficulties, please reach out to our customer support team.

We experienced difficulties with our dashboard between 9:50 AM and 10:03 AM PST on February 18. During this time, you may have been unable to access the Hootsuite dashboard. Our team has resolved the issue and we’re monitoring closely to ensure things remain stable. If you continue to experience difficulties, please reach out to our customer support team.

We are able to confirm that the issues impacting publishing to X profiles, Facebook pages and Instagram Business profiles from Hootsuite have been resolved. Thank you for your patience. Please contact our customer support team if you experience any difficulties with publishing content from Hootsuite.

We're pleased to inform you that the issue affecting video transcoding has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation. Thank you for your patience and understanding throughout this incident.

Hey there, We recently experienced a brief service disruption affecting Inbox 2.0 which caused some delays in data. As of 2:00PM PST, we can confirm that this has been resolved and Inbox 2.0 is now again functioning as expected. We appreciate your patience and understanding while we sorted this out.