Sparkcentral incident
Lumen by Talkwalker Help Center - "Invalid requester" access error
Sparkcentral experienced a minor incident on July 14, 2026 affecting Talkwalker Web Application, lasting 20h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2026, 01:43 PM UTC
We are currently aware of an issue preventing access to the Talkwalker Help Center. Customers attempting to access the Help Center are encountering an "Invalid requester" error. Our team is actively investigating and working to resolve this as soon as possible. We'll post an update here as soon as we have more information. Please subscribe to our status page to receive status updates.
- monitoring Jul 14, 2026, 07:27 PM UTC
Our team has identified the root cause of the issue affecting the Talkwalker Help Center and has released a fix. Users should now see improved access going forward. Our teams will continue to monitor the situation. If you continue to experience any issues with the Talkwalker Help Center, please reach out to our Customer Support team.
- resolved Jul 15, 2026, 09:56 AM UTC
We are able to confirm that the issues affecting Talkwalker Help Center have been resolved. Users can now successfully access the Help Center without encountering the "Invalid requester" error. If you continue to experience issues, please reach out to our support team.