Sparkcentral incident

Experiencing login issues with Mozilla Firefox & Safari

Minor Resolved View vendor source →

Sparkcentral experienced a minor incident on July 30, 2026 affecting Hootsuite Web Application, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 02:28 PM UTC
Resolved
Jul 30, 2026, 03:11 PM UTC
Duration
42m
Detected by Pingoru
Jul 30, 2026, 02:28 PM UTC

Affected components

Hootsuite Web Application

Update timeline

  1. investigating Jul 30, 2026, 02:28 PM UTC

    We are aware of some issues impacting the login flow when accessing the Hootsuite platform via Safari 26.6 and Mozilla Firefox version 153.01, when upon clicking "Sign In," the page reloads and clears all entered credentials without redirecting to the dashboard or displaying an error message. While we are currently unable to reproduce the issue, our team is actively investigating and will provide further updates as they become available. Thank you for your kind patience and understanding.

  2. resolved Jul 30, 2026, 03:11 PM UTC

    We have resolved the issues related to the login flow when accessing the Hootsuite platform via Safari 26.6 and Mozilla Firefox version 153.01. If you continue to have issues logging into your Hootsuite dashboard via Safari or Mozilla Firefox please reach out to our customer support team. Thank you for your patience.