Sophos incident
Important Sophos Notification Regarding: Support Portal Email Delivery Issue
Resolved after 50 minutes, affecting Sophos Products and Services and Other Services and 1 more, on November 5, 2026.
We are currently experiencing an issue where emails sent to [email protected] may not be received by our Support team. Until the issue is resolved, please contact Sophos Support by phone or live chat for assistance. We are actively working to restore normal email service and will provide updates as they become available.
Affected components
Update timeline
- investigating Nov 05, 2026, 11:56 AM UTC
We are currently experiencing an issue where emails sent to [email protected] may not be received by our Support team. Until the issue is resolved, please contact Sophos Support by phone or live chat for assistance. We are actively working to restore normal email service and will provide updates as they become available.
- resolved Nov 05, 2026, 01:17 PM UTC
The issue has been resolved.
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