Sophos incident
Important Sophos Notification Regarding: Sophos Wireless Access Points
Resolved after 23 hours 1 minute, affecting Sophos Products and Services and Sophos Products and Services and 1 more, on September 28, 2026.
Some AP6 wireless customers managed by Partners/MSPs may incorrectly show “No Subscription” under their Sophos Central Customer account. This can result in the AP6 devices appearing as though they do not have an active wireless subscription, despite being managed through the Partner/MSP relationship. For further information and status updates, please review the following KBA.
Affected components
Update timeline
- investigating Sep 28, 2026, 07:30 PM UTC
Some AP6 wireless customers managed by Partners/MSPs may incorrectly show “No Subscription” under their Sophos Central Customer account. This can result in the AP6 devices appearing as though they do not have an active wireless subscription, despite being managed through the Partner/MSP relationship. For further information and status updates, please review the following KBA.
- resolved Sep 29, 2026, 06:31 PM UTC
The issue has now been resolved.
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