Sophos Outage History

Some AP6 wireless customers managed by Partners/MSPs may incorrectly show “No Subscription” under their Sophos Central Customer account. This can result in the AP6 devices appearing as though they do not have an active wireless subscription, despite being managed through the Partner/MSP relationship. For further information and status updates, please review the following KBA.

We are currently experiencing an issue with a third-party service provider that is causing intermittent access problems for some users. As a result, customers may experience difficulties accessing the Partner Portal and Support Portal. Our teams are actively working with the vendor to investigate the issue and restore full service as quickly as possible. We will continue to provide updates as more information becomes available.

Inbound and Outbound emails are delayed due to Microsoft service degradation in Germany and North America. For further information and status updates, please review the following KBA.

Sophos has identified a service degradation affecting multiple regions, primarily impacting inbound email delivery in Sophos Email. Customers may experience delays or a temporary inability to receive inbound emails. Engineering teams are actively working with a third-party provider to resolve the issue. The teams have mitigated the degradation by starting release of the emails stuck in the processing queue. The emails arriving after this mitigation will be delivered without delays. For further information and status updates, please review the following KBA. https://soph.so/mora7z

Sophos Central customers in the UAE region may be unable to access Sophos Central. This issue is limited to the UAE region. For further information and status updates, please review the following KBA. https://soph.so/twmm3m