Sooma incident

ajuda.sooma.pt (suporte) and Sooma.com (website) are down

Sooma experienced a major incident on July 14, 2026 affecting Servidores web (Sooma.com (website)), lasting 11h 50m. The incident has been resolved; the full update timeline is below.

Started: Jul 14, 2026, 06:27 AM UTC
Resolved: Jul 14, 2026, 06:18 PM UTC
Duration: 11h 50m
Detected by Pingoru: Jul 14, 2026, 06:27 AM UTC

Affected components

Servidores web (Sooma.com (website))

Update timeline

investigating Jul 14, 2026, 06:27 AM UTC

ajuda.sooma.pt (suporte) went down.
resolved Jul 14, 2026, 06:18 PM UTC

ajuda.sooma.pt (suporte) recovered.