Sooma incident

mail.sooma.com (webmail), Sooma.com (website), and 7 other services are down

Major Resolved View vendor source →

Sooma experienced a major incident on September 29, 2026 affecting Servidores web (Sooma.com (website)) and Servidores web (mail.sooma.com (webmail)) and 1 more component, lasting 8h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 02:35 AM UTC
Resolved
Sep 29, 2026, 10:53 AM UTC
Duration
8h 18m
Detected by Pingoru
Sep 29, 2026, 02:35 AM UTC

Affected components

Servidores web (Sooma.com (website))Servidores web (mail.sooma.com (webmail))Servidores de receção (IMAP mail.sooma.com:143 (STARTTLS))Servidores de receção (IMAP mail.sooma.com:993 (SSL))Servidores de receção (POP3 mail.sooma.com:110)Servidores de receção (POP3 mail.sooma.com:995 (SSL))Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS))Servidores de envio (SMTP mail.sooma.com:465 (SSL))Servidores de envio (SMTP mail.sooma.com:25)

Update timeline

  1. investigating Sep 29, 2026, 02:35 AM UTC

    IMAP mail.sooma.com:993 (SSL), POP3 mail.sooma.com:110, SMTP mail.sooma.com:587 (STARTTLS), and 2 other resources went down.

  2. resolved Sep 29, 2026, 10:53 AM UTC

    SMTP mail.sooma.com:25 recovered.