Sooma incident

mail.sooma.com (webmail), ajuda.sooma.pt (suporte), and 8 other services are down

Major Resolved View vendor source →

Sooma experienced a major incident on August 21, 2026 affecting Servidores web (Sooma.com (website)) and Servidores web (mail.sooma.com (webmail)) and 1 more component, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 03:47 AM UTC
Resolved
Aug 21, 2026, 11:28 AM UTC
Duration
7h 40m
Detected by Pingoru
Aug 21, 2026, 03:47 AM UTC

Affected components

Servidores web (Sooma.com (website))Servidores web (mail.sooma.com (webmail))Servidores de receção (IMAP mail.sooma.com:143 (STARTTLS))Servidores de receção (IMAP mail.sooma.com:993 (SSL))Servidores de receção (POP3 mail.sooma.com:110)Servidores de receção (POP3 mail.sooma.com:995 (SSL))Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS))Servidores de envio (SMTP mail.sooma.com:465 (SSL))Servidores de envio (SMTP mail.sooma.com:25)

Update timeline

  1. investigating Aug 21, 2026, 03:47 AM UTC

    ajuda.sooma.pt (suporte) went down.

  2. resolved Aug 21, 2026, 11:28 AM UTC

    ajuda.sooma.pt (suporte) recovered.