Sooma incident

Sooma.com (website), SMTP mail.sooma.com:25, and 2 other services are down

Major Resolved View vendor source →

Sooma experienced a major incident on September 17, 2026 affecting Servidores web (Sooma.com (website)) and Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS)) and 1 more component, lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 09:37 AM UTC
Resolved
Sep 17, 2026, 04:44 PM UTC
Duration
7h 7m
Detected by Pingoru
Sep 17, 2026, 09:37 AM UTC

Affected components

Servidores web (Sooma.com (website))Servidores de envio (SMTP mail.sooma.com:587 (STARTTLS))Servidores de envio (SMTP mail.sooma.com:465 (SSL))Servidores de envio (SMTP mail.sooma.com:25)

Update timeline

  1. investigating Sep 17, 2026, 09:37 AM UTC

    SMTP mail.sooma.com:587 (STARTTLS) and SMTP mail.sooma.com:465 (SSL) went down.

  2. resolved Sep 17, 2026, 04:44 PM UTC

    Sooma.com (website) recovered.