Sonos Outage History

Sonos partial outage · 1 active incident View live status →

Sonos had 44 outages in the last 2 years totaling 181h 24m of downtime — averaging 1.8 incidents per month.

There were 44 Sonos outages since August 14, 2025 totaling 181h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sonos.com

Major September 25, 2026

Alexa Setup Outage

Detected by Pingoru
Sep 25, 2026, 03:38 PM UTC
Resolved
Sep 25, 2026, 05:02 PM UTC
Duration
1h 24m
Affected: Alexa Voice Control
Timeline · 2 updates
  1. identified Sep 25, 2026, 03:38 PM UTC

    There's currently an outage with adding Alexa to your Sonos System. We are currently working on a fix. Thank you for your patience.

  2. resolved Sep 25, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2026

Alexa Voice Control - Add Account - Partial failure

Detected by Pingoru
Sep 15, 2026, 07:26 PM UTC
Resolved
Sep 16, 2026, 07:11 PM UTC
Duration
23h 45m
Affected: Alexa Voice Control
Timeline · 3 updates
  1. investigating Sep 15, 2026, 07:26 PM UTC

    We are currently investigating an issue where attempting to add Alexa Voice Control fails.

  2. identified Sep 15, 2026, 08:16 PM UTC

    We have identified an issue where users attempting to add Alexa receive a failure message. Workaround: Attempt to add again after a moment.

  3. resolved Sep 16, 2026, 07:11 PM UTC

    The incident has been resolved. Thank you for your patience.

Read the full incident report →

Critical August 21, 2026

Storytel - Browse Issues

Detected by Pingoru
Aug 21, 2026, 01:54 PM UTC
Resolved
Aug 21, 2026, 06:17 PM UTC
Duration
4h 22m
Affected: Storytel
Timeline · 2 updates
  1. identified Aug 21, 2026, 01:54 PM UTC

    We've identified a problem with Storytel on Sonos and are working with them on a fix. You may not be able to browse Storytel menus in the Sonos app until it's resolved.

  2. resolved Aug 21, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 15, 2026

Pandora - Playback Issues

Detected by Pingoru
Aug 15, 2026, 04:01 AM UTC
Resolved
Aug 15, 2026, 05:07 AM UTC
Duration
1h 5m
Affected: Pandora
Timeline · 2 updates
  1. identified Aug 15, 2026, 04:01 AM UTC

    We've identified a problem with Pandora on Sonos and are working with them on a fix. You may be unable to start playing music from Pandora until it’s resolved.

  2. resolved Aug 15, 2026, 05:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 13, 2026

Deezer - Adding Account Issue

Detected by Pingoru
Aug 13, 2026, 06:15 PM UTC
Resolved
Aug 14, 2026, 09:23 AM UTC
Duration
15h 8m
Affected: Deezer
Timeline · 2 updates
  1. identified Aug 13, 2026, 06:15 PM UTC

    We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

  2. resolved Aug 14, 2026, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Pandora - Playback Failure - Partial Playback Failures

Detected by Pingoru
Aug 03, 2026, 10:11 PM UTC
Resolved
Aug 04, 2026, 03:18 AM UTC
Duration
5h 6m
Affected: Pandora
Timeline · 4 updates
  1. identified Aug 03, 2026, 10:11 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 03, 2026, 10:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. investigating Aug 03, 2026, 10:12 PM UTC

    We are currently investigating this issue.

  4. resolved Aug 04, 2026, 03:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 3, 2026

Spotify - Playback issues

Detected by Pingoru
Aug 03, 2026, 07:29 PM UTC
Resolved
Aug 03, 2026, 09:08 PM UTC
Duration
1h 38m
Affected: Spotify
Timeline · 2 updates
  1. identified Aug 03, 2026, 07:29 PM UTC

    We've identified a problem with Spotify on Sonos and are working with them on a fix. You may be unable to start playing music from Spotify until it’s resolved.

  2. resolved Aug 03, 2026, 09:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 30, 2026

Pandora - Adding Account Issue

Detected by Pingoru
Jul 30, 2026, 02:48 PM UTC
Resolved
Jul 30, 2026, 07:47 PM UTC
Duration
4h 59m
Affected: Pandora
Timeline · 3 updates
  1. investigating Jul 30, 2026, 02:48 PM UTC

    We've identified a problem with Pandora on Sonos and are working with them on a fix. You may not be able to sign in to your Pandora account on Sonos until it’s resolved.

  2. identified Jul 30, 2026, 02:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 30, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 17, 2026

Spotify - Browse Issues

Detected by Pingoru
Jul 17, 2026, 02:34 AM UTC
Resolved
Jul 17, 2026, 02:52 AM UTC
Duration
18m
Affected: Spotify
Timeline · 3 updates
  1. investigating Jul 17, 2026, 02:34 AM UTC

    We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

  2. investigating Jul 17, 2026, 02:35 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 17, 2026, 02:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026

Spotify - Browse failure

Detected by Pingoru
Jul 14, 2026, 12:41 PM UTC
Resolved
Jul 14, 2026, 06:53 PM UTC
Duration
6h 11m
Affected: Spotify
Timeline · 3 updates
  1. investigating Jul 14, 2026, 12:41 PM UTC

    We are currently investigating the issue

  2. investigating Jul 14, 2026, 12:48 PM UTC

    We've identified a problem which may cause issues browsing for music on Spotify. We are working with Spotify to have this issue resolved as soon as possible.

  3. resolved Jul 14, 2026, 06:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 29, 2026

Apple Music - Browse Issues

Detected by Pingoru
May 29, 2026, 11:15 PM UTC
Resolved
May 30, 2026, 01:48 AM UTC
Duration
2h 32m
Affected: Apple Music
Timeline · 3 updates
  1. investigating May 29, 2026, 11:15 PM UTC

    We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

  2. identified May 30, 2026, 12:53 AM UTC

    We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

  3. resolved May 30, 2026, 01:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 26, 2026

Alexa - voice control unresponsive

Detected by Pingoru
May 26, 2026, 02:10 PM UTC
Resolved
May 27, 2026, 02:27 AM UTC
Duration
12h 17m
Affected: Alexa Voice Control
Timeline · 5 updates
  1. investigating May 26, 2026, 02:10 PM UTC

    We are currently investigating this issue.

  2. investigating May 26, 2026, 07:28 PM UTC

    We are continuing to investigate this issue.

  3. identified May 26, 2026, 10:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 27, 2026, 01:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 27, 2026, 02:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2026

Sonos App - Unavailable in iOS/MAC App Stores

Detected by Pingoru
May 22, 2026, 09:54 AM UTC
Resolved
May 22, 2026, 01:54 PM UTC
Duration
4h
Affected: Sonos Account
Timeline · 2 updates
  1. identified May 22, 2026, 09:54 AM UTC

    We have identified a problem with the Sonos App availability in the iOS / Mac App Stores and are working on a solution. You may experience issues downloading or updating the Sonos app from the App Store until this issue is resolved.

  2. resolved May 22, 2026, 01:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 28, 2026

Sonos Backgrounds - Unable to start playback

Detected by Pingoru
Apr 28, 2026, 04:11 PM UTC
Resolved
Apr 28, 2026, 04:28 PM UTC
Duration
17m
Affected: Sonos Backgrounds
Timeline · 3 updates
  1. investigating Apr 28, 2026, 04:11 PM UTC

    We are currently experiencing issues with Sonos Backgrounds stopping playback suddenly, and not being able to start playback. We are currently working to resolve it.

  2. investigating Apr 28, 2026, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 28, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 23, 2026

Gaana - Adding Account Issue

Detected by Pingoru
Apr 23, 2026, 03:42 PM UTC
Resolved
Apr 23, 2026, 10:14 PM UTC
Duration
6h 31m
Affected: Gaana
Timeline · 2 updates
  1. identified Apr 23, 2026, 03:42 PM UTC

    We've identified a problem with Gaana on Sonos and are working with them on a fix. You may not be able to sign in to your Gaana account on Sonos until it’s resolved.

  2. resolved Apr 23, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 16, 2026

Sveriges Radio - Playback issues

Detected by Pingoru
Apr 16, 2026, 09:14 AM UTC
Resolved
Apr 16, 2026, 08:38 PM UTC
Duration
11h 24m
Affected: Sveriges Radio
Timeline · 3 updates
  1. identified Apr 16, 2026, 09:14 AM UTC

    We've identified a problem with Sveriges Radio on Sonos and are working with them on a fix. You may be unable to start playing music from Sveriges Radio until it’s resolved.

  2. identified Apr 16, 2026, 08:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 16, 2026, 08:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Deezer- Adding Account Issue

Detected by Pingoru
Apr 02, 2026, 08:25 AM UTC
Resolved
Apr 02, 2026, 04:20 PM UTC
Duration
7h 55m
Affected: Deezer
Timeline · 2 updates
  1. identified Apr 02, 2026, 08:25 AM UTC

    We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

  2. resolved Apr 02, 2026, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2026

FIT Radio Workout Music - Playback issues

Detected by Pingoru
Mar 24, 2026, 08:06 PM UTC
Resolved
Mar 25, 2026, 05:02 PM UTC
Duration
20h 55m
Affected: FIT Radio Workout Music
Timeline · 2 updates
  1. identified Mar 24, 2026, 08:06 PM UTC

    We've identified a problem with FIT Radio Workout Music on Sonos and are working with them on a fix. You may be unable to start playing music from FIT Radio Workout Music until it’s resolved.

  2. resolved Mar 25, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 31, 2026

Alexa Voice Control: unable to add Alexa account

Detected by Pingoru
Jan 31, 2026, 06:22 PM UTC
Resolved
Feb 01, 2026, 05:44 PM UTC
Duration
23h 22m
Affected: Alexa Voice Control
Timeline · 3 updates
  1. identified Jan 31, 2026, 06:22 PM UTC

    We are currently investigating an issue with not being able to add an Alexa Voice account to Sonos. We will update this page when this issue is resolved.

  2. monitoring Feb 01, 2026, 03:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 01, 2026, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 28, 2026

Alexa Voice Control - Functionality Issue/Delays

Detected by Pingoru
Jan 28, 2026, 06:39 PM UTC
Resolved
Jan 28, 2026, 08:41 PM UTC
Duration
2h 2m
Affected: Alexa Voice Control
Timeline · 2 updates
  1. identified Jan 28, 2026, 06:39 PM UTC

    We've identified a problem with Alexa Voice Control on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

  2. resolved Jan 28, 2026, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 15, 2026

Amazon Alexa - Functionality Issue

Detected by Pingoru
Jan 15, 2026, 02:36 PM UTC
Resolved
Jan 15, 2026, 04:04 PM UTC
Duration
1h 27m
Affected: Alexa Voice Control
Timeline · 2 updates
  1. investigating Jan 15, 2026, 02:36 PM UTC

    We've identified a problem with Amazon Alexa on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

  2. resolved Jan 15, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 13, 2026

Google Assistant - Functionality Issue

Detected by Pingoru
Jan 13, 2026, 04:44 PM UTC
Resolved
Jan 13, 2026, 05:19 PM UTC
Duration
34m
Affected: Google Voice Assistant
Timeline · 2 updates
  1. identified Jan 13, 2026, 04:44 PM UTC

    We've identified a problem with Google Assistant on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

  2. resolved Jan 13, 2026, 05:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 16, 2025

Spotify - Playback Issues

Detected by Pingoru
Dec 16, 2025, 01:57 PM UTC
Resolved
Dec 16, 2025, 03:25 PM UTC
Duration
1h 27m
Affected: Spotify
Timeline · 3 updates
  1. investigating Dec 16, 2025, 01:57 PM UTC

    We've identified a problem with Spotify Lossless on Sonos and are working with them on a fix. You may hear music from Spotify stop, skip, or stutter until it’s resolved.

  2. investigating Dec 16, 2025, 03:25 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 16, 2025, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 4, 2025

Napster Browse Issues

Detected by Pingoru
Dec 04, 2025, 11:47 AM UTC
Resolved
Dec 05, 2025, 08:50 AM UTC
Duration
21h 3m
Timeline · 2 updates
  1. monitoring Dec 04, 2025, 11:47 AM UTC

    We've identified a problem with Napster on Sonos and are working with them on a fix. You may not be able to browse menus in the Sonos app until it’s resolved.

  2. resolved Dec 05, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →