Solidgate incident

Delays in subscription processing, webhook delivery, and order visibility in Hub

Minor Resolved View vendor source →

Solidgate experienced a minor incident on September 13, 2026 affecting Subscription Service and Webhook, lasting 9h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 11:01 PM UTC
Resolved
Sep 14, 2026, 08:18 AM UTC
Duration
9h 16m
Detected by Pingoru
Sep 13, 2026, 11:01 PM UTC

Affected components

Subscription ServiceWebhook

Update timeline

  1. monitoring Sep 13, 2026, 11:01 PM UTC

    We've experienced delays in subscription payment processing and webhook delivery. Non-subscription payments were processed as normal, but might have taken longer than usual to appear in Hub. Our team has resolved the issue and is actively monitoring system recovery.

  2. monitoring Sep 13, 2026, 11:30 PM UTC

    All systems have recovered. We continue to monitor the system to ensure its stability.

  3. resolved Sep 14, 2026, 08:18 AM UTC

    No issues were observed since recovery. The incident is resolved.