Solidgate incident
Delays in subscription processing, webhook delivery, and order visibility in Hub
Minor Vendor's status page →
Resolved after 9 hours 16 minutes, affecting Subscription Service and Webhook, on September 13, 2026.
All systems have recovered. We continue to monitor the system to ensure its stability.
Affected components
Subscription ServiceWebhook
Update timeline
- monitoring Sep 13, 2026, 11:01 PM UTC
We've experienced delays in subscription payment processing and webhook delivery. Non-subscription payments were processed as normal, but might have taken longer than usual to appear in Hub. Our team has resolved the issue and is actively monitoring system recovery.
- monitoring Sep 13, 2026, 11:30 PM UTC
All systems have recovered. We continue to monitor the system to ensure its stability.
- resolved Sep 14, 2026, 08:18 AM UTC
No issues were observed since recovery. The incident is resolved.
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