Solidgate incident
Delays in subscription processing, webhook delivery, and order visibility in Hub
Resolved after 4 hours 25 minutes, affecting Subscription Service and Webhook, on September 11, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 11, 2026, 01:28 PM UTC
We're experiencing delays in subscription payment processing and webhook delivery. No subscription payments are missed, but processing times are longer than usual. Our team is actively working on resolving this as quickly as possible. We will post an update shortly.
- monitoring Sep 11, 2026, 02:36 PM UTC
The issue has been resolved, and all operations are now processing normally. We are continuing to monitor the system closely to ensure ongoing stability.
- monitoring Sep 11, 2026, 02:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2026, 05:53 PM UTC
This incident has been resolved.
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