Resolved after 1 hour 55 minutes, affecting Card Payments and Webhook and 1 more, on July 24, 2026.
All network routes had been fully restored on AWS side at 11:59 AM UTC, incident has been resolved.
Other major vendors with incidents that started within 30 minutes of this one
Amazon Web Services Outage Multiple services — Oregon: [RESOLVED] Connectivity IssuesAnd 1 more: PagerDuty.
Affected components
Update timeline
- monitoring Jul 24, 2026, 11:44 AM UTC
A network performance degradation at the cloud infrastructure provider (AWS) in the US between 10:56 and 11:11 UTC affected the availability of several acquiring partners. In rare cases, orders may have been impacted during this window. However, our routing and cascading redirected traffic to healthy providers, minimizing the effect. No action is required from merchants. All systems have recovered and are operating normally. We are monitoring closely and will post a final update within 60 minutes.
- monitoring Jul 24, 2026, 12:04 PM UTC
From 11:53 to 11:57 UTC, we observed degradation affecting the TSYS acquiring connection and Mastercard network token provisioning (SCOF/MDES), related to the ongoing US network degradation. Our cascading redirected affected acquiring traffic to healthy providers, and network token transactions automatically fell back to bank card tokens, so payment processing continued without interruption. No action is required from merchants. The affected services have recovered; we are monitoring closely and will provide a further update within 30 minutes.
- resolved Jul 24, 2026, 01:40 PM UTC
All network routes had been fully restored on AWS side at 11:59 AM UTC, incident has been resolved.
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Amazon Web Services