Solaris Outage History

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Solaris had 19 outages in the last 2 years totaling 261h 30m of downtime — averaging 0.8 incidents per month.

There were 19 Solaris outages since October 20, 2025 totaling 261h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.solarisgroup.com

Notice June 18, 2026

Service Disruption Notice: Physical Visa Card Production Delayed

Detected by Pingoru
Jun 18, 2026, 03:41 PM UTC
Resolved
Jun 24, 2026, 09:26 AM UTC
Duration
5d 17h
Affected: Cards
Timeline · 3 updates
  1. identified Jun 18, 2026, 03:41 PM UTC

    Dear Partners, We are experiencing a delay in card delivery. Partner & Customer Impact: • Customers might experience 2-3 days delays with physical Visa cards deliveries. Impacted Services: • Physical Visa Card Production In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  2. monitoring Jun 19, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 09:26 AM UTC

    All impact phyiscal cards were produced and shipped to couriers. We apologize for any inconveniences this delay may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Read the full incident report →

Notice May 5, 2026

solarisbank.de | Domain Registrar Outage (.de TLD)

Detected by Pingoru
May 05, 2026, 09:45 PM UTC
Resolved
May 06, 2026, 07:28 AM UTC
Duration
9h 43m
Affected: AuthenticationB2C BankingCardsDigital BankingIdentificationLendingPaymentsOther
Timeline · 2 updates
  1. investigating May 05, 2026, 09:45 PM UTC

    Due to an active outage on the Top Level Domain (.de) provider Denic, it is anticipated that partners may experience service disruption related to the reachability of Solaris API endpoints in the production environment (api.solarisbank.de). We will keep you informed as we continue to monitor the provider updates. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/ We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  2. resolved May 06, 2026, 07:28 AM UTC

    We are pleased to confirm that provider issue was resolved by 12:20; Service operating within normal levels.

Read the full incident report →

Notice December 3, 2025

Unplanned IDNOW Partial Outage - Identity Service

Detected by Pingoru
Dec 03, 2025, 02:57 PM UTC
Resolved
Dec 03, 2025, 05:08 PM UTC
Duration
2h 10m
Affected: Identification
Timeline · 2 updates
  1. identified Dec 03, 2025, 02:57 PM UTC

    An unplanned partial outage affecting person identification via IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI and API Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process. API Reference Documentation: To understand more about the impacted services, please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconvenience this outage may have caused. In case of any questions or concerns, please contact us by sending an email to [email protected] or through our dedicated ticketing platform.

  2. resolved Dec 03, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2025

Unplanned Outage for Card Transaction Services

Detected by Pingoru
Dec 02, 2025, 11:37 AM UTC
Resolved
Dec 02, 2025, 01:12 PM UTC
Duration
1h 34m
Affected: Cards
Timeline · 2 updates
  1. monitoring Dec 02, 2025, 11:37 AM UTC

    Summary: We identified an issue earlier today that caused all card transactions to fail between 11:07 CET - 11:58 CET. The service is restored within normal levels, and card transactions are processing normally. Our team is continuing to investigate the root cause to prevent similar issues in the future. All services are functioning normally. No further impact is expected. • Partner & Customer Impact: Partners may receive reports of issues related to failed Card Transactions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/card-transactions In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  2. resolved Dec 02, 2025, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 21, 2025

Service Disruption in SANDBOX Environment

Detected by Pingoru
Nov 21, 2025, 09:11 AM UTC
Resolved
Nov 21, 2025, 09:11 AM UTC
Duration
—
Affected: B2C BankingDigital BankingIdentificationPaymentsOther
Timeline · 1 update
  1. resolved Nov 21, 2025, 09:11 AM UTC

    The unplanned service disruption affecting our Sandbox environment has been resolved. The systems and services are currently stable and the impact is no longer visible. Our engineering teams have corrected the infrastructure configuration issue and verified that all services are operating normally. Partner Impact/Customer Impact: • During the incident, Partners experienced a high rate of 5xx server errors and connection failures when accessing the Sandbox API. • Testing capabilities for Sandbox API services were temporarily blocked or experienced significant instability. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank Sandbox API services. We apologize for any inconveniences this outage may have caused to your testing and development activities. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Read the full incident report →

Notice October 20, 2025

Unplanned Outage - Terms and Condition Event

Detected by Pingoru
Oct 20, 2025, 10:40 AM UTC
Resolved
Oct 20, 2025, 11:57 AM UTC
Duration
1h 17m
Affected: Identification
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 10:40 AM UTC

    We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and are under monitoring Partner Impact: 5XXs errors while calling the below API Endpoints • POST /v1/terms_and_conditions_events Customer Impact: Customers might experienced error messages and affected on-boarding flow. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  2. resolved Oct 20, 2025, 11:57 AM UTC

    We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 20/10/2025 between 11:26 CET and 12:21 CET. Service are running within normal service level and stands resolved. Partner Impact: 5XXs errors while calling the below API Endpoints • POST /v1/terms_and_conditions_events Customer Impact: Customers might experienced error messages and affected on-boarding flow. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Read the full incident report →