Solaris experienced a minor incident on August 15, 2026 affecting Digital Banking, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 05:26 AM UTC
We are currently observing an increased internal rejections in outgoing and incoming SEPA Instant transactions. The issue is linked to one of our service providers. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- investigating Aug 15, 2026, 05:52 AM UTC
We are continuing to investigate this issue.
- investigating Aug 15, 2026, 07:03 AM UTC
We are continuing to investigate this issue.
- identified Aug 15, 2026, 09:43 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 15, 2026, 10:38 AM UTC
We are continuing to work on this issue.
- identified Aug 15, 2026, 10:47 AM UTC
The provider issue linked to a data-center outage impacting connectivity to the site. https://status.core-backbone.com/
- identified Aug 15, 2026, 11:09 AM UTC
In order to prevent any further transactions from being delayed, SEPA Instant transactions have been stopped. Partners are advised to inform customers of the change to a normal SEPA Credit Transfer.
- identified Aug 15, 2026, 02:34 PM UTC
The fix is in place, and the outgoing SEPA Instant transactions service has been restored.
- monitoring Aug 15, 2026, 02:53 PM UTC
The incoming and outgoing SEPA Instant transactions service has been restored. We are currently monitoring all incoming and outgoing transactions to ensure full service stability. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Aug 18, 2026, 08:15 AM UTC
This incident has been resolved.