Identification Service - IDnow Videoident SDK - Android Upgrade Required

Update timeline

1. resolved Dec 22, 2025, 03:58 PM UTC

   We would like to inform you of a recent issue affecting the VideoIdent flow via our service provider IDnow . This is not a service outage but requires a partner action to ensure optimal user experience. Our service provider, IDnow, has notified us of an issue regarding their Android SDK that causes reduced image quality, specifically a green tinge, on certain Android versions and devices. To address this, IDnow has released a fix for the issue and updated the VideoIdent app in the Google Play Store. Partner Action Required : It is strongly recommended that all partners using the Android SDK update to the latest version to ensure image clarity. https://github.com/idnow/de.idnow.android/releases End users connecting to these services via the standalone app must also ensure they are using the latest version of the VideoIdent app from the Google Play Store. Impact : End users on certain Android devices may experience degraded image quality (green tint) during the VideoIdent process. This may impact the visual verification steps required for a successful identification. Disclaimer: -This issue specifically affects the Android SDK on certain device configurations. -The iOS SDK is not affected. -VideoIdent and eSign Web flows are not affected. -AutoIdent and all other products from our service provider remain unaffected. If you have any questions or require support, please contact us at [email protected] or through our dedicated ticketing platform.