Solaris incident

Service Disruption Notice: Physical Visa Card Production Delayed

Notice Resolved View vendor source →

Solaris experienced a notice incident on June 18, 2026 affecting Cards, lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 03:41 PM UTC
Resolved
Jun 24, 2026, 09:26 AM UTC
Duration
5d 17h
Detected by Pingoru
Jun 18, 2026, 03:41 PM UTC

Affected components

Cards

Update timeline

  1. identified Jun 18, 2026, 03:41 PM UTC

    Dear Partners, We are experiencing a delay in card delivery. Partner & Customer Impact: • Customers might experience 2-3 days delays with physical Visa cards deliveries. Impacted Services: • Physical Visa Card Production In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

  2. monitoring Jun 19, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 09:26 AM UTC

    All impact phyiscal cards were produced and shipped to couriers. We apologize for any inconveniences this delay may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.