Solaris incident
Service Disruption Notice: Physical Visa Card Production Delayed
Resolved after 5 days 17 hours, affecting Cards, on June 18, 2026.
All impact phyiscal cards were produced and shipped to couriers. We apologize for any inconveniences this delay may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Affected components
Update timeline
- identified Jun 18, 2026, 03:41 PM UTC
Dear Partners, We are experiencing a delay in card delivery. Partner & Customer Impact: • Customers might experience 2-3 days delays with physical Visa cards deliveries. Impacted Services: • Physical Visa Card Production In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring Jun 19, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 09:26 AM UTC
All impact phyiscal cards were produced and shipped to couriers. We apologize for any inconveniences this delay may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
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