Solaris experienced a notice incident on November 18, 2025 affecting Identification, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:11 PM UTC
We would like to inform you about an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Nov 18, 2025, 04:21 PM UTC
A fix has been implemented by provider for an outage related to one of our a third-party providers due to the dependency on the provider. The following services which linked to business KYC service are affected. Expected Partner Impact: API calls for the following commercial registrations endpoints are expected to face failure and return 5xx error messages • GET /v1/commercial_registrations/search_by_name • GET /v1/commercial_registrations/find Expected Customer Impact: There may be minor delays in the business onboarding process. Our BKYC specialists might need to manually retrieve business information from the government’s commercial register during this time. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1find/get • https://docs.solarisgroup.com/api-reference/onboarding/businesses/#tag/Business-Registrations/paths/~1v1~1commercial_registrations~1search_by_name/get We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.