Solaris incident
Unplanned Outage for Card Transaction Services
Solaris experienced a notice incident on December 2, 2025 affecting Cards, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 02, 2025, 11:37 AM UTC
Summary: We identified an issue earlier today that caused all card transactions to fail between 11:07 CET - 11:58 CET. The service is restored within normal levels, and card transactions are processing normally. Our team is continuing to investigate the root cause to prevent similar issues in the future. All services are functioning normally. No further impact is expected. • Partner & Customer Impact: Partners may receive reports of issues related to failed Card Transactions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/card-transactions In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Dec 02, 2025, 01:12 PM UTC
This incident has been resolved.