Resolved after 1 hour 24 minutes, affecting Digital Banking, on October 29, 2025.
An unplanned partial outage impacting person creation, which resulted in elevated API error rates, has been resolved, and services are now running within normal service levels. Partner Impact: The issue causing increased 5XX error responses for the following API endpoint has been resolved. POST /v1/persons Customer Impact: End users will not experience error messages during the onboarding process or while creating new person resources. Disclaimer: Actual customer impact may vary depending on each partner's implementation of Solaris SE API services. API Reference Documentation: For more information about the impacted endpoint, please refer to the following documentation: https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post We apologize for any inconvenience this outage may have caused. The incident has been resolved. No further updates will be provided. If you have any questions or concerns, please contact us via email at [email protected] or through our dedicated ticketing platform.
Affected components
Update timeline
- investigating Oct 29, 2025, 11:37 AM UTC
An unplanned partial outage has been observed impacting the person creation resulting in elevated API error rates has been mitigated. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: Partners may encounter increased 5XX error responses while calling the following API endpoint: POST /v1/persons Customer Impact: End users may experience error messages during the onboarding process, potentially affecting the creation of new person resources. Disclaimer: Actual customer impact may vary depending on each partner's implementation of Solaris SE API services. API Reference Documentation: For more information about the impacted endpoint, please refer to the following documentation: https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post We apologize for any inconvenience this outage may have caused. If you have any questions or concerns, please contact us via email at [email protected] or through our dedicated ticketing platform.
- resolved Oct 29, 2025, 01:01 PM UTC
An unplanned partial outage impacting person creation, which resulted in elevated API error rates, has been resolved, and services are now running within normal service levels. Partner Impact: The issue causing increased 5XX error responses for the following API endpoint has been resolved. POST /v1/persons Customer Impact: End users will not experience error messages during the onboarding process or while creating new person resources. Disclaimer: Actual customer impact may vary depending on each partner's implementation of Solaris SE API services. API Reference Documentation: For more information about the impacted endpoint, please refer to the following documentation: https://docs.solarisgroup.com/api-reference/onboarding/persons/persons/paths/~1v1~1persons/post We apologize for any inconvenience this outage may have caused. The incident has been resolved. No further updates will be provided. If you have any questions or concerns, please contact us via email at [email protected] or through our dedicated ticketing platform.
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