Software of Excellence EXACT incident

Patient Portal Slowness/Crashing

Major Resolved View vendor source →

Software of Excellence EXACT experienced a major incident on May 20, 2025 affecting Online Booking, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 09:38 AM UTC
Resolved
May 20, 2025, 12:08 PM UTC
Duration
2h 29m
Detected by Pingoru
May 20, 2025, 09:38 AM UTC

Affected components

Online Booking

Update timeline

  1. investigating May 20, 2025, 09:38 AM UTC

    We are aware of an issue causing slowness and crashing on Patient Portal. We are investigating the issue and will update here as soon as we have identified the cause.

  2. resolved May 20, 2025, 12:08 PM UTC

    This incident has been resolved.