Software of Excellence EXACT incident

Emails via Campaign+ are not sending

Critical Resolved View vendor source →

Software of Excellence EXACT experienced a critical incident on May 22, 2025 affecting Patient SMS Communication, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 01:12 PM UTC
Resolved
May 22, 2025, 08:02 PM UTC
Duration
6h 49m
Detected by Pingoru
May 22, 2025, 01:12 PM UTC

Affected components

Patient SMS Communication

Update timeline

  1. investigating May 22, 2025, 01:12 PM UTC

    We are aware that emails via Campaign+ are currently not sending. We are investigating this issue, and will update on our status page here as soon as possible.

  2. resolved May 22, 2025, 08:02 PM UTC

    This incident has been resolved.