Software of Excellence EXACT incident

Patient Portal Slowness

Minor Resolved View vendor source →

Software of Excellence EXACT experienced a minor incident on May 28, 2025 affecting Online Booking, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 10:04 AM UTC
Resolved
May 28, 2025, 10:57 AM UTC
Duration
53m
Detected by Pingoru
May 28, 2025, 10:04 AM UTC

Affected components

Online Booking

Update timeline

  1. investigating May 28, 2025, 10:04 AM UTC

    We are aware of slowness issues with Patient Portal, we are currently investigating and will update in due course.

  2. investigating May 28, 2025, 10:09 AM UTC

    Our development team have been made aware of the slowness and are currently working to identify the problem.

  3. resolved May 28, 2025, 10:57 AM UTC

    There will now be improvements and reduced slowness due to a fix development have deployed. We are continuing to monitor this to ensure there are no further problems with slowness following this situation today. Our Development team will also be looking into the route cause of this problem going fowards.